Service Desk Analyst

Join our community

Community Health Network has an excellent opportunity available within our IT Service Desk team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.

Where you fit in

The Service Desk Analyst provides superior customer service to customers in an ever-growing variety of service needs. You will diagnose and solve system inquiries and error reports daily. You will perform all Service Desk functions including, but not limited to, answering calls, documenting help tickets and providing solutions. You will capture, translate and accurately diagnose details of a service need in the tracking system.

Your exceptional skills

• Communicate effectively with customers, fellow staff, and partner in verbal and written form
• Ability to adapt to a variety of situations, change and new learnings
• Desire to be helpful in ANY situation, technical or non-technical
• Knowledge of industry standard concepts, practices and procedures within the Service Desk or Help Desk field

Your exceptional qualifications

• High school diploma or GED required
• Two (2) or more years of experience in customer service or experience providing technical support to end users

Your life with Community

You work hard to provide our patients with the exceptional care, and you deserve benefits to match. Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.

You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.

Apply today for immediate consideration.

A representative and diverse workforce

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. Caregivers play a vital role in our mission as they fulfill our PRIIDE values: Patients First. Relationships. Integrity. Inclusion. Diversity. Excellence.

Community is proud to be an equal opportunity employer, ensuring caregivers feel welcomed, comfortable and respected in our environment at all times. We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all.

Apply Today!