Service Desk Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

About the role:

CLA is looking to hire a Service Desk Analyst. The Service Desk Analyst provides customer service to internal clients by evaluating and prioritizing requests from users experiencing any information technology related problems. They positively communicate with end users and other members of the information technology team and maintain an enthusiastic, positive attitude.

As Service Desk Analyst, you will:

• Process IT related service requests from internal personnel throughout the firm

• Evaluate and prioritize incoming telephone, voicemail, e-mail, (or in Office: walk-up) requests from users experiencing problems with hardware, software, networking, VOIP phone systems, mobile devices, remote desktop configurations, and other computer-related issues

• Troubleshoot and resolve basic hardware and software related problems and refer more complex problems to Senior Service Desk and IT team members

• Log detailed activities, and track calls/requests utilizing an incident management database

• Be able to work independently as well as in a team setting

• Cultivate a working knowledge of IT ticketing systems

• Demonstrate strong verbal and written communication skills

What you will need:

• Minimum 1 year experience working in customer service or providing IT support

• Bachelor's Degree or experience acceptable in lieu of bachelor's degree.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

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Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.