Service Desk Analyst

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE'RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role-Service desk Analyst

Location: -Los Angeles-CA

As part of the global IT Support team, this position will also assist with support for users at all locations as needed. This includes PC hardware and software provisioning, troubleshooting and resolving issues, escalating to other IT teams as needed, working with vendors, and otherwise coordinating support delivery for Europe users.

Work is performed under the supervision of the IT Support Manager or delegate.

This position requires a strong customer service focus, commitment to technical excellence, teamwork, and work ethic (reliable and timely attendance). Flexibility to work outside of usual business hours is required from time to time to meet business needs.

Essential Function/Duties:

• Perform technology support by responding to service requests (e.g., requests for upgraded hardware to meet customer's needs), resolving technical problems (e.g., computer or software performing unacceptably slow) or a request for information or assistance
• Exercising independent judgement while working to resolve user issues and support business requirements.
• Manage technology projects (e.g., upgrading software to the most recent version) following project tasks, deliverables, and timelines
• Make recommendations regarding the selection and use of technology (e.g., hardware and software) in the IT support space
• Make recommendations on improving processes & performance within operational and support areas
• Install new software releases and system upgrades
• Troubleshoot and resolve system or application-related problems in support of business operational areas
• Install and troubleshoot networking devices

• Required Qualifications:

• BA or BS in computer science or a related field, or equivalent work experience
• 3-5+ years of experience in the areas of:
  • Endpoint deployment/upgrades
  • Endpoint Management such as updates and security
  • Performing system administration responsibilities
  • Endpoint support, including occasional user support
• Strong technical knowledge with a focus on Microsoft desktop products: Windows 10, Office 2016 & 365
• Active Directory and other user administration skills experience
• Broad application support
• Network and Cybersecurity experience

Professional Skills Qualifications:

• Strong work ethics (reliable and timely)
• Ability to analyze and resolve issues in a timely manner and exercise independent judgment
• Excellent interpersonal & communication (written and verbal) skills

Desired Qualifications:

• Experience working with outside vendors is desirable

Physical Requirements:

• Sitting, data entry, computer work.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• Occasional lifting up to 50 lbs/23 kg (moving users, hardware add/move/remove)

Working Conditions: Work is in an office setting

Travel: Occasional based on business requirements.

Schedule: Standard Los Angeles workdays (8-5). Exact times TBD

• Occasional work on weekends and outside of standard business hours as needs dictate.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Desktop Support