Service Desk Analyst - Onsite in Fairfax, Virginia (Levels 1, 2 & 3)
Company
Booker DiMaio, LLC
Location
Washington DC
Type
Full Time
Job Description
Service Desk Analysts needed for onsite work in Fairfax, Virginia. Candidates must be within driving distance of Fairfax.
We need one Level 1, one Level 2 and one Level 3. Please see below for the requirements associated with each level.
5 year engagement plus possible extensions.
Level 1: 2+ years of experience
| Minimum/General Experience: Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support or customer service experience. Minimum two years’ experience in the field. Functional Responsibilities: Works closely with service desk and Network Operations Center (NOC) staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment. Performs incident recording and basic incident investigation. Minimum Education: High School diploma |
Level 2: 2+ years of experience
| Minimum/General Experience: Provides Service Desk or Network Operations level 2 support. Shall have experience providing level 2 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 2 support directly to customers in Microsoft windows based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. |
Level 3 - 5+ years of experience
| Minimum/General Experience: Provides Service Desk or Network Operations level 3 support and advanced troubleshooting and systems configuration. Shall have experience providing level 3 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Minimum five years’ experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 3 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment. Strong communication and problem solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. |
Date Posted
09/12/2024
Views
1
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