Service Desk Development Coordinator

Make a difference. Be happy. Grow your career.
The Development Coordinator is a member of the Service Desk team and is responsible for supporting the development, management, and execution of employee development initiatives and strategies. Scope of support includes clinical, IT, and patient portal.

• Performing needs analysis to align talent management solutions with Service Desk goals
• Developing, organizing, and facilitating talent development programs, such as: new employee training, continuous improvement education, Service Desk best practices, and skills training (IT and clinical)
• Creation of interactive distance learning solutions to reach Nordic's remote audience
• Serves as subject matter expert for all Service Desk clients and systems
• Establishing and monitoring training schedules and tracking, content, and metrics
• Provide performance analysis feedback to Service Desk leadership as appropriate
• Assist with knowledgebase creation and maintenance
• Quality Assurance efforts for streamlining processes, workflows, and performance
• Working on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested

Additional Details:

• 3+ years of Service Desk and/or clinical training experience required
• 3+ years EHR knowledge and/or experience in Epic, Cerner, MEDITECH, or other EMR
• Experience in delivering classroom and/or virtual training across multiple applications in addition to primary area
• Excellent customer service and communication skills, written and verbal
• In depth understanding of Healthcare Terminology and IT competencies required
• Strong business partnership capabilities and the ability to influence others
• Experience developing, delivering, and administering training programs including distance learning
• Must enjoy working with technology, be able to learn new software quickly, and have strong typing skills