Service Desk Engineer
Job Description
iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $152 billion in global client assets invested in 1,223 funds, as of January 2023.
iCapital has been named to the Forbes Fintech 50 for five consecutive years (2018 – 2022); a back-to-back selection by Forbes to its list of Best Startup Employers; and a two-time winner of MMI/Barron’s Solutions Provider award (See link below).
About the Role
We are seeking a service desk engineer. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
- Provide end-user assistance, issue resolution, installation, troubleshooting and restore services in support of applications, computer systems, peripherals, and devices.
- User access provisioning/deprovisioning
- Provide support across a wide range of technology platforms (Windows, MacOS, iOS and Android)
- Assist in testing and deployment of new systems, platforms, and applications.
- Perform root cause and impact analysis to investigate corporate application issues and make recommendations for potential solutions.
- Document incidents and tasks in Corporate Ticket Management System
- Participate in after-hours on call schedule.
Qualifications
- Minimum of 4 years of recent end-user technical support experience
- Minimum of 4 years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
- Minimum of 4 years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions (Jamf, Intune)
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with Okta identity management
- Excellent written and verbal communication
- Strong time management and ability to prioritize
- Ability to thrive in a fast-paced environment and work effectively under pressure
- Ability to maintain composure and professionalism in stressful situations
Benefits
The base salary range for this role is $90,000 to $120,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. We offer most employees the flexibility to work in the office three or four days. Every department has different needs, and some positions will be designated in-office jobs, based on their function.Â
For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc| Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Â
Explore More
Date Posted
07/27/2023
Views
0
Similar Jobs
Senior Software Engineer, Devices Automation - Block
Views in the last 30 days - 0
Square a company that has evolved since its inception in 2009 is seeking a Software Engineer with extensive experience in embedded devices and test en...
View DetailsIT Support Engineer (Contract) - Informa
Views in the last 30 days - 0
Curinos a company with decades of expertise in the financial services industry is seeking an IT Support Engineer for their New York office The role in...
View DetailsEngineer, Quality Assurance – BBU (EQA1) - JMA Wireless
Views in the last 30 days - 0
JMA is a leading company in wireless technology particularly in 5G with its advanced softwarebased platform manufactured in Syracuse NY The companys t...
View DetailsStaff Editor, Current Events - Dotdash Meredith
Views in the last 30 days - 0
The Staff Editor role involves coordinating crossplatform content across multiple verticals managing daily and breaking news and writingediting storie...
View DetailsSoftware Engineering Lead - Dotdash Meredith
Views in the last 30 days - 0
Dotdash Meredith is seeking a skilled Engineering Lead for a missioncritical role in designing and scaling their nextgeneration publishing platform Th...
View DetailsBusiness Account Executive - Spectrum
Views in the last 30 days - 0
The Business Account Executive role involves selling primary and ancillary communications solutions to small and mediumsized businesses within a speci...
View Details