Service Desk Engineer, Vice President

Job Purpose:

BTIG seeks a Desktop Support Vice President to join the Technology team in New York. This individual will be responsible for both remote and in person support for all BTIG Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Engineer will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  

Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support engineer will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.  

Duties & Responsibilities:

• Serve as the first point of contact for customers needing technical assistance  
• Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues 
• Troubleshoot hardware, Windows 10, and application issues.
• Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones 
• Install and manage Spyware/Malware tools 
• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay 
• Provide first level network support and troubleshooting for both wireless and wired configurations  
• A basic understanding of Active Directory at the Organization Unit level  
• Troubleshoot Cisco Phone systems / Video conference systems

Requirements & Qualifications:

• Minimum 4+ years of general IT Support with extensive customer-facing experience
• Experience with incident management/ticketing system like ServiceNow
• Proficient in current protocols, operating systems and standards including Windows 10, Windows Server 2019, Microsoft/Office 365
• Experience with System Center Configuration Manager/Endpoint Manager
• Experience with patch management and application deployment
• Experienced with Active Directory / DHCP / DNS / Group Policy
• Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices 
• Ability to thrive in a fast-paced environment and work effectively under pressure
• Experience providing ongoing support to C-suite executives
• Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred
• High school degree required; college degree strongly preferred  

Compensation: 

• BTIG offers competitive compensation and is required by law to include an estimate of the salary range for each role. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current base salary range for this role is $140,000 - $175,000 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus. 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 600 employees, BTIG, LLC and its affiliates operate out of 18 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities (futures, commodities, foreign exchange, interest rates, credit, and convertible and preferred securities). The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, transition management, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. https://www.btig.com/Disclosures.aspx
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
 
Disclaimer: https://www.btig.com/disclaimer.aspx