Service Desk Team Lead

Denver Service Desk Team Lead
Top skills needed.
Team Leads will be directly responsible for managing team members including, but not limited to:

1. Manage overall team performance and output.
2. Manage escalated technical issues, including day-to-day services and projects.
3. Be willing to get your hands dirty and work in the trenches as part of working with the team through the ticket queue.
4. Monitor ConnectWise for urgent and high-profile client tickets.
5. Provide coaching sessions for team members as needed and provide positive feedback.
6. Perform daily huddles with your team to review schedules.
7. Assist new technicians to become part of your team and adopt the Executech Way.
8. Other duties as assigned.

Leadership Expectations

1. One-On-Ones
   
   1. TLs should have One-On-Ones with all of your team members on a consistent basis.
2. Team Management Meetings.
   
   1. Team leads are expected to make team calls in the morning to review team member calendar items for the day.
3. Managing team
   
   1. Recognize your team as often as possible. If it’s been over 3 months since a tech has been recognized find out why and what can be done to recognize them.

Role requirements and preferences:

• Possess and have demonstrated strong management/leadership skills. Prior management experience is desired.
• Excellent communication skills both written and verbal.
• IT experience, at least at a Tier 2 level.
• Possess a wide technical aptitude and skill set.
• Be a self-starter that can manage time without oversight.