Service Desk Technician II
Job Description
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 19 states with 150 dispensaries and employs nearly 5,500 team members. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production.  Home | Curaleaf | Cannabis with Confidence
Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities. Social Responsibility | Curaleaf | Cannabis with Confidence
Our Mission: To enhance lives by cultivating, sharing, and celebrating the power of the plant.Â
Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis.Â
Our Values:
- Lead and Inspire. Â
- Commit to Win. Â
- ONE Curaleaf. Â
- Driven to Deliver Excellence. Â
Position Summary:
As a Service Desk Technician II, you will be an essential member of Curaleaf’s IT Service Management Team. You will facilitate account provisioning, deprovisioning, and access management for the majority of Curaleaf’s enterprise applications, including in-scope SOX applications.
Essential Duties and Responsibilities:
Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to Service Desk support team members.
- Some knowledge and/or experience in Role-based Access Control methods.
- Receive and process requests for account provisioning, modification, and deprovisioning.
- Coordinate with data stewards regarding approval and implementation of access to systems.
- Review current account and application security to ensure that system access is correct, clear, and efficient.
- Respond to requests from IT Compliance team for audits and security review.
- Assist in documenting identity and access management processes and procedures.
- Maintaining up-to-date knowledge of identity and access management best practices.
- Excellent communication (oral and written), interpersonal, organizational and time management skills.
- Strong ability to present and explain complex technical topics, problems, alternative solutions to others.
- Firm knowledge of or experienced in analytical and troubleshooting skills with complex technical subjects and tasks.
- Ability to determine when to file a case and/or to escalate an existing case with the vendor’s technical support center.
- Ability to determine when to escalate or implement certain levels of risk mitigation.
- Ensure compliance with all company policies and procedures and federal and state laws.
- Perform other duties as assigned.
Job Qualification Requirements:
To be considered for this role you must meet the minimum level of qualifications needed to successfully perform the duties and responsibilities of the position:
- At least two years of experience in identity and access management or a related field.
- Excellent oral and written communication skills.
- Strong analytical skills.
- Good organizational skills and attention to detail.
- Familiarity with identity and access management concepts and best practices.
- Knowledge of identity and access management software, such as Microsoft Active Directory.
- Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word.
- Ability to work individually and as part of a team.
- Must be at least 21 years of age.
- Subject to background check per state cannabis regulations.
- Internal candidates must be in their current role 6 months or more for consideration.
Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Individuals adversely impacted by the war on drugs are encouraged to apply.Â
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Date Posted
09/27/2023
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