Service Desk Technician III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Modivcare is looking for an experienced Service Desk Technician to provides level III support to Tier I and II Service Desk Technicians, and internal customers on a variety of issues. You will respond as a Tier III technical support to telephone calls, email, and electronic requests for the service desk. You will provide coordination and support of the Service Management Escalation process for all Severity 1, 2, and 3 incoming calls and self-service tickets. You will report to the Service Desk Supervisor and Manager
You will...

• Resolve complex service requests and incidents that have been escalated
• Use advanced technical skills to resolve technical issues and tasks, including mapping network drives, installing, and updating software, hardware troubleshooting, and network troubleshooting
• Answer Service Desk Support (phone) calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone, and messaging systems issues
• Support for mobile operating systems as related to business applications
• Manage user accounts
• Install and maintain updates to software applications
• Provide technical assistance and support for Service Desk peers which includes assisting in new employee orientation, training, work assignments, and schedule adjustments when needed
• Maintain self-educated on Microsoft Product Roadmaps and keep current on company systems
• Help with special projects at the direction of leadership
• Help implement best practices within the IT systems and support structure including producing documentation and KB articles
• Help support the Service Desk staff, answer questions, and provide guidance in support matters

We are excited to speak to someone with the following...

• Bachelor's Degree or equivalent experience
• 4+ years related experience
• ITIL v3 Foundation, A+, Net+, or Microsoft MTA/MCSA Certification
• ServiceNow experience working within the ITIL Framework with formal Service Management to include Incident, Problem, Change and Service Catalog

Salary: $20.43 - $30.00/hourly
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.