Service Engineer

Job Req ID: 20989

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

This is a full-time position within the Supermicro Global Service team in Hillsborough, OR area. We are looking for a Service Engineer with the ability to work flexible hours in a datacenter environment resolving customer tickets. Potential candidates should be flexible to rotate shifts.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned): • Primarily work in a datacenter in Hillsborough, OR area. • Provide technical support over phone and/or online to customers on hardware and software issues • Determine requirements and/or root cause of technical issues by working with customers • Hands-on work on servers and computers/networking equipment • Resolve problems and answer inquiries by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Ensure escalated situations are professionally handled with accuracy and efficiency • Provide excellent service for customer satisfaction • Work with other engineers, account managers, and developers • Provide and contribute information such as fault triage and training material • Travel is required (up to 25%)

Qualifications:• Bachelor's degree in Computer Science, Computer Engineering and Electrical Engineering preferred • Minimum of 5 years' experience working in large enterprise IT environment and technical certifications is a plus. Previous experience in manager role preferred • Familiarity with Linux is a plus • Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed • Ability to produce report and metrics is a plus • Ability to participate in multiple cross-functional projects concurrently in rapidly changing environment, be able to complete tasks in a timely manner, and demonstrate ability to learn and embrace new and changing technologies • Hands on experience with servers (Supermicro, EMC, DELL, HP) • Solid hardware system diagnostics skills and knowledge on BIOS, drivers, and application loads • Strong technical communication skills to lead investigations with engineers of multiple disciplines • Strong written and verbal communication skills, project management skills, time management skills • Must be punctual, detail-oriented, and have excellent ability to follow-up on planned actions

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.