Service Engineer

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.

We are currently seeking our newest innovator to join our dynamic team as a Service Engineer on the Customer Service Team!

THIS IS AN ONSITE POSITION

POSITION SUMMARY:

TheService Engineer will act as an escalation point for field service technicians working on behalf of our clients and integration partners. This position will also provide support to customers to troubleshoot and repair DVLED display and Robotic products.

KEY RESPONSIBILITIES

• Provide technical support for customers via email, telephone, and in-person to troubleshoot and repair display products
• Support the sales team with pre-sales and post-sales processes
• Maintain a service log of all cases in our Customer Relationship Manager (CRM) Document all work, incident status, and solutions in incident database tools. Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed upon service-level agreement (SLA). Maintain knowledge base, SOP and all support documents and update as required
• Act as a level II escalation point for field service technicians working on behalf of our clients or integration partners
• Provide product development team with customer feedback to help identify potential new features or products
• Assist with trade show and event preparation, setup, and dismantling
• Assist warehouse staff with logistics as necessary
• Participate in or lead special projects and day-to-day operations as needed, including site visits to alternate locations for customer requirements

EDUCATION/EXPERIENCE:

• Bachelor's Degree in Engineering
• Minimum 5 years in Hands-on work experience as a Service Engineer/Technician in an related organization
• Strong understanding of project specifications and blueprints
• Strong A/V and IT technology background
• Working knowledge of signage technologies including but not limited to: visual and light sciences, LCD LED and OLED technologies, software and firmware, networking
• Familiarity with Content Management Systems (CMS), commercial AV solutions and installations, software, and front-end development
• Ability to grasp customers' needs and suggest timely solutions with a sense of urgency
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to travel 50% throughout the U.S.
• Digital signage experience is a plus
• Certified Technology Specialist (CTS) accreditation is a plus

LG Electronics, USA Inc., LG Mobile Research USA LLC, LG Electronics, Alabama, Inc., and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

IND123

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