Service Engineer

JOIN THE TEAM THAT'S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.

Learn more about this role and how you can begin driving your career forward!

Job Title:

Service Engineer

Job Description:

The Service Engineer provides assistance to Allison distributors, dealers, OEMs and fleet customers in the troubleshooting, servicing and repairing of transmissions, support equipment and their control systems. The Service Engineer also provides assistance to the Allison global Customer Support, Quality and Sales organizations as a subject matter expert for the products supported.

Key Responsibilities:

• Perform investigation and analysis on failed transmissions and/or parts
• Develop and lead investigative plan for emerging or major issues
• Support global Allison Customer Support, Sales and Quality organizations as needed with on-site troubleshooting, inspection and data collection
• Prepare technical documents to inform service network of product issues, product updates and releases
• Draft or update Service publications
• Create and perform specialized training as-needed
• Provide Customer Support representation on any required internal teams
• Support special tool design
• Support warranty review as-needed
• Support Allison Technical Assistance Center (TAC) personnel

Qualifications:

• Bachelor's degree in Engineering (Mechanical, Mechatronics, Electrical) or a technical field (such as automotive) or equivalent work experience
• 3+ years' experience in related field

Experience:

• Strong technical knowledge and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred
• Proficiency in English language; written and verbal
• Knowledge of failure mode analysis and problem solving techniques
• Strong analytical skills
• Ability to make decisions independently, with appropriate level of guidance
• Strong organizational skills and ability to work with minimal supervision

Allison Transmission is an equal opportunity employer. We do not discriminate on the basis of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Employment with Allison Transmission, Inc. is voluntary and is subject to termination by the employee or Allison Transmission, Inc. at will, with or without cause, and with or without notice, at any time. This document is not a contract of employment.

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at 317-242-5000.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.