Service Experience Manager

• Create an inspiring team environment with an open communication culture
• Lead mentor and develop a high-performing team focused on productivity collaboration accountability and client satisfaction
• Understand and support the mission strategy and operational roadmap aligned with organizational goals
• Develop monitor and maintain Key Performance Indicators (KPIs) to measure individual and team success
• Set clear team goals delegate tasks effectively and establish deadlines
• Oversee day-to-day operations related to compliance services licensing renewals and corporate transactions
• Ensure operational excellence service quality and adherence to regulatory requirements
• Handle customer complaints and manage escalations professionally and efficiently
• Conduct performance reviews and provide ongoing coaching development and training
• Identify training needs and implement employee development initiatives
• Listen to team feedback and resolve issues or conflicts in a timely manner
• Recognize high performance and reward accomplishments
• Design and implement process improvements and operational policies
• Collaborate cross-functionally with Market Technology Product and other internal teams from ideation through execution
• Maintain accurate records and ensure the highest levels of productivity service and client satisfaction
• Organize team-building activities and foster a positive team culture

• 5+ years of leadership experience preferably within customer service compliance or operations environments
• Proven success mentoring developing and leading high-performing teams
• Strong understanding of performance metrics and KPI development
• Excellent organizational analytical and problem-solving skills
• Strong decision-making and change management capabilities
• Exceptional written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite especially Excel
• Strong attention to detail and commitment to operational accuracy
• Experience collaborating cross-functionally with internal stakeholders and business partners

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards including Top Workplace USA Great Places to Work India and Built In's Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing bonuses or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave tuition reimbursement referral bonuses and more.
• As business needs allow CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

What We Do

CSC is a global leader in providing business legal tax and digital brand services to companies around the world. With more than 8000 employees CSC operates in more than 140 jurisdictions delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach market-leading expertise and unmatched global reach.

Why Work With Us

CSC gives its employees the autonomy to innovate and problem solve to grow and to share their expertise and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.

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