Service Express Representative

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Service Express Representative

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Patient Support Services-Operations

Job Code

B99975

Shift

Day/Evening/Night/Weekend

Schedule

8:00am-4:30am

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 2 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Service Express Representative, you will communicate and dispatch a wide variety of customer service requests with exceptional and timely customer service. You will be able to support caregivers who are taking care of patients while learning about multiple different roles throughout the organization. Your primary duties will include: • Accepting, releasing, and logging patients, guests, and staff's personal items. • Determine the type of service, urgency of work, and information for data input. • Coordinate processes and reconciliation of autopsies between multiple departments.

The Ideal future caregiver: • Has strong communication skills. • Can multitask in a stressful situation. • Works well in a close-knit, teambuilding environment. • Can make decisive judgement under minimal supervision. • Can provide empathy and compassion in a patient-centered environment.

This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic. This department has three levels which are Work Lead, or Supervisor. Caregivers will be able to one of these positions after a period or take on roles in our Administrative Service Center.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Dispatches and processes requested services in a high call volume environment.
• Determines appropriate service type, urgency of work requested, and deciphers information for data input into the appropriate software application.
• Coordinates processing and reconciliation of expirations and autopsies between multiple departments, institutes, regional hospitals and outside entities.
• Accepts, releases and logs patient, guest and staff personal items.
• Other duties as assigned.

Education:

• High school diploma or GED.

Certifications:

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of 2 years of experience in a customer service-related role, front desk or call center experience in a high volume area.
• Prior job experience with typing or computer training or equivalent coursework.
• Healthcare experience preferred.
• Microsoft Office experience preferred.
• Critical thinking, strong interpersonal and organizational skills, written and communication skills with exceptional customer service.
• Significant attention to detail.
• Knowledge of personal computers sufficient to input/extract data via computer.
• Strong problem-solving skills required to coordinate multiple resources and requests.
• Ability to work with various service requests software application, shared network drives and Microsoft Suite applications such as Excel, PowerPoint, etc.

Physical Requirements:

• Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision, normal or corrected hearing, extensive periods of sitting, occasional lifting or carrying of 5 to 15 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities