Service Fusion - Implementation Manager

Service Fusion is adding Implementation Managers to our Customer Success Team. Our Customer Success Team is a brilliant group of high-energy owners who are the first face our newest clients see. They shepherd clients through their onboarding journey with Service Fusion and set up clients for long-term success on our platform.

You:

You are talented, technically savvy and enthusiastic with great people skills. You thrive in dynamic and challenging environments with patience and a common-sense approach. You are focused and results-oriented, and you wake up every day thinking about how to improve so that your customers can be more successful.

Us:

Founded in 2014, Service Fusion, now an EverCommerce company, serves nearly 4,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is "anyone in a truck who comes to your home or business to perform a service." Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We have a casual, results-oriented tech culture, and we offer endless opportunities for team players who take pride and ownership in their work and get things done.

Where:

We are housed in a 20K square foot, open floor plan office in Irving, TX, and we even have our own game room. We're a short car ride from downtown Dallas, a shorter car ride to Las Colinas, and an even shorter car ride to DFW Airport. We are ideally looking for someone to be in the DFW area.

Due to COVID-19, our teams are working remotely for the foreseeable future. Our ideal candidate will already be local to the DFW Metroplex, and open to commuting to our office in Irving. We are also hiring for fully remote positions.

Primary Responsibilities:

Manage onboarding of new clients, including:

• Performing system setup
• Coordinating and performing training
• Overseeing data import progress
• Solving customer-specific workflow issues
• Remain knowledgeable and up to date on all Service Fusion products
• Contribute to the Service Fusion roadmap
• Consistently meet or exceed company performance metrics
• Collaborate with peers and clients on projects
• Represent brand at trade show events

Skills/Qualifications:

• Must be technically savvy
• Demonstrate high levels of written and verbal communication
• Comfortable with change; strong prioritization skills; ability to balance multiple tasks
• Comprehension and delivery of monthly, quarterly and team level goals
• User-level CRM experience
• Demonstrate ability to own the process and account; know when to escalate to leadership
• Demonstrate the skill of guiding a customer efficiently and effectively through the onboarding process
• Demonstrate the ability to assess the needs of a customer and tailor they journey as needed
• A mindset of continuous innovation and improvement
• Equal doses of patience and common sense
• Familiarity with web applications and mobile applications
• Experience with QuickBooks (preferred)
• Experience with Microsoft Excel (preferred)

Benefits and Perks:

• Advancement Opportunities
• Monday through Friday consistent scheduling provides work/life balance
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous paid time off
• Employee Stock Purchase Program
• Student Loan Repayment Program
• Compensation: The base salary for this role is $51,600 USD annually in most locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!