Service Fusion - Senior Product Manager (Remote, US)

You:

You're passionate about technology and creating solutions that simplifies the lives of a home service company. You have years of experience working with internal and external stakeholders to define, refine, and prioritize product roadmaps. You take a customer centric approach to solving problems and can articulate end user needs functionality, workflows, and documentation. You get bonus points for having experience in the Home services or Field service management industry as a product manager, developer, solutions engineer, or business analyst. You will work cross functionally to ensure our solutions are easy-to-use, intuitive, and meet the needs of our customers. You're someone who values building trust and rapport with the people you work with and recognize its effect on your success.

Us:

Founded in 2014, Service Fusion, now an EverCommerce solution, serves nearly 4,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is "anyone in a truck who comes to your home or business to perform a service." Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We have a casual, outcome-oriented tech culture, and we offer endless opportunities for team players who take pride and ownership in their work and get things done.

Where:

Service Fusion has an open floor plan office in Irving, TX. We're a short car ride from downtown Dallas, a shorter car ride to Las Colinas, and an even shorter car ride to DFW Airport. The EverCommerce team is distributed globally, with more than 40 office locations in the U.S. and Canada. If you're close to one of our offices, you can work in-office or in a hybrid set up, or this role can be 100% remote from anywhere in the United States. You must be eligible to work in the United States to qualify for this role.

Responsibilities:

• Own and maintain up-to-date competitive analysis to inform product strategy and development priorities.
• Work with key stakeholders, prospects, and customers to identify and prioritize product features and functionality.
• Identify unmet customer needs and new opportunities.
• Serve as a product owner for multiple agile engineering teams and interact with them daily.
• Work along engineering and UX to create solutions that exceed customer expectations.
• Clearly and regularly communicate the product requirements, vision, and priorities to engineering and stakeholders.
• Maintain the product roadmap.
• Participate in discussions with current and prospective partners, developers, and customers to represent the future of our integrated solutions.
• Regularly groom the product backlog, ensuring that all user stories are well defined and prioritized.
• Frequently communicate with customers to understand their needs, problems, and opportunities and turn that information into actionable product growth plans.
• Analyze product usage patterns and make recommendations to enhance or discontinue underused portions of the product.
• Create and deliver product training to enable sales and support teams.

Qualifications:

• 5+ years of product management experience with a proven track record of success
• You've worked at a startup or small company (< 50 employees)
• Experience in the Home service or SAAS industry
• Experience with Agile methodologies as a product owner
• Excellent verbal and written communication skills
• Builds trust easily and effortlessly to assume a leadership role
• Creative thinker and problem solver
• Strong business acumen
• You're self-motivated and a driven contributor who gets things done
• You're well organized and detail-oriented
• You have deep knowledge of and experience applying product management best practices
• You love working with others
• You're not afraid to make decisions
• Bachelor's Degree preferred

Highly desired background:

• Deep understanding of Home service industry or Field Service management applications
• Intimate knowledge of the inner workings of service-based businesses

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Start with 17 days of PTO, 11 holidays, and a day off to volunteer each year
• Employee Stock Purchase Program
• Student Loan Repayment Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!