Service Inside Sales Representative

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Do you want to work in Inside Sales? Do you enjoy serving as a point of contact to hardware sales team with the objective of retaining growing service attachment business? Then read on!

We are currently seeking a Service Inside Sales Representative who will be responsible for full-service sales for defined agreement base.

In this role, you will be responsible for:

• Drive improvement in service warranty and Unit Add business including timeliness of developing new business, warranty conversion, and selling new services
• Provide the team with all necessary information to facilitate the service agreement transactions
• Analyze the performance of the team throughout the sales process to identify areas of concern and best practices; use this analysis to provide feedback and work on areas of focus to improve the team performance
• Align with the service marketing team to identify opportunities for campaigns, early renewal incentive programs, customer loyalty programs, etc.
• Developing materials for use by Field Service Engineers and Service Inside Sales reps to facilitate an increase in supplemental contract conversions and new business; coach and mentor Inside Sales reps through the rollout of new programs and onboarding
• Facilitate regular customer communications, including business reviews with our top customer on a regular basis
• Work with the field to develop growth opportunities that impact top line growth; platform accounts and determine various avenues of growth

The required qualifications for the job include:

• Undergraduate degree and two plus years of work experience in sales, account management or customer service is preferred
• Experience communicating value propositions is preferred; understanding of revenue, profit, mix and margin a plus
• Experience in sales forecasting, account mapping and planning a plus; lean and six-sigma understanding preferred.

It would be a plus if you also possess previous experience in:

• Excellent communication skills with cross-functional teams; interpersonal skills, ability to listen, and business acumen skills; team player
• Microsoft Office skills - specifically Excel, PowerPoint, Visio, and Project; working knowledge of Tableau, MS tables and any other data analysis tool preferred
• Ability to articulate and understand how to use data to drive decision making

When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.