Service Manager

The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Research technical drawings/diagrams/archives to ensure appropriate solutions are offered. Support sales in parts research. Maintains files and records pertinent to customers.

Essential Functions:

• This is a customer driven position; telephone etiquette and job site appearances are required. Must be able to multi-task and respond to customer emergencies
• Develop processes that improve efficiencies in the service department
• Reviews JSA’s, safety audits, and responsible for the safety of personnel in the shop and on the job site
• Continual development and evaluation of employees
• Reviews service tickets daily for accuracy of technical completions, procedures, time entry, and materials
• Manages job flow including manpower, scheduling, material availability, and dispatching
• Responsible for monitoring costs and job status reporting to Operations Manager and/or Sales team
• Works with other Service Managers across TX when resources are needed to staff jobs
• Schedules training for employees on an as needed basis
• Ensures employees are maintaining and servicing fleet vehicles according to protocol
• Ability to handle responsibilities with effective interpersonal skills and effectively interface with others inside and outside the Company is required. Work directly with representatives and staff to resolve internal and external problems
• Position requires the constant and consistent exercise of intellect, judgment, and ability to commensurate with supervisor positions in similar industries or situations
• Support peers and management with internal and external projects
• Manages employee discipline and adheres to company policies
• All other duties as assigned by the Ops Manager