Service Manager

Date Posted:

2022-12-15-08:00

Country:

United States of America

Location:

CAU03: CCS-Salt Lake City, UT 3759 W 2340 S, Salt Lake City, UT, 84120 USA

Carrier is a leading provider of HVAC, refrigeration, fire, security, and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, safety, and security across several platforms!

This role is a great fit for you if you thrive in a fast-paced environment, excel at building relationships, and have outstanding customer service. This is the ideal role for those that are results-oriented and are adept at handling large mechanical customer projects.

Job Responsibilities:

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Required Qualifications:

• Associates Degree
• 5+ years of Commercial HVAC Service Management Experience

Preferred Qualifications:

• College degree in Engineering, Business or a related discipline preferred.
• Associate's degree with 1-3 years relevant experience preferred
• Bachelor's degree with 0-2 years relevant experience preferred
• Exceptional communication skills (written and oral)
• Advanced ability to multi-task in a matrix, fast paced environment
• Superb team building and relationship building ability
• Efficient Computing skills
• Experience using Microsoft Office Suite
• Experience using CRM and ERP systems such as SalesForce and ServiceMax

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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