Service Manager - Business Copiers & Printers

Seeking Knowledgeable Service Manager for Fast-Paced Service Department
Ready to build a long-term career with a company that supports
your strong work ethic and passion for success?
Capital Business Systems is a great place to start
OR continue a career in office technology!
We are a premier office technology supplier in the Midwest and Mountain States. Serving clients in Colorado, Nebraska, northwestern New Mexico, and Wyoming with top-of-the-line multifunction copiers, wide format printers, phone systems and managed network solutions. Our 40+ year history is rooted in the desire to be regarded as a service-oriented company that maintains quality client support
as the core of our business!
Are you an energetic leader? Do you have a track record of running an efficient and profitable service department? Do you value bringing out the best in your team, communicating in timely and thorough manner, and retaining customers with targeted solutions and great customer service? Then look no further, Capital is the place for you!
What We Offer
We support our Service Managers both inside and outside of the office and strive to provide a healthy work/life balance.

• Work hours are Monday - Friday 8 am to 5 pm!
• Competitive wage ranges from $55,000 to $65,000 (based on experience) and quarterly bonus opportunity!
• Health benefits start on the 1st of the month following hire!
• PTO accrual starting from day one!

Your Typical Day

• Supervise a team of Field Service Technicians and Delivery/Setup Technicians in a fast-paced, high volume work environment.
• Monitor flow of in-shop equipment and assign machines to technicians to meet various deadlines for returning the equipment to the customer in a timely manner.
• Track and monitor use of loaner equipment.
• Analyze customer service needs, identify improvement opportunities within the service department, and establish goals for the service department.
• Assure proper repair order flow to satisfy warranty/company/business requirements.
• Ensure service calls are completed successfully and timely.
• Complete follow up audits on equipment and technician assignments.
• Establish and maintain high quality customer and team member relationships.
• Participate on hiring team, conduct annual performance evaluations, review salaries, and assist with decisions for team promotion opportunities.
• Ensure technicians receive proper/ongoing training and are utilizing approved service techniques.
• Perform other related duties as assigned

Skills You Bring

• Some knowledge and interest in copiers, printers, electronics, digital technology, or related fields
• Initiative and a demonstrated desire and ability to learn new information quickly
• Exceptional skills in organization, attention to detail, timely communication, meeting deadlines, and effective prioritization of duties
• Proven background in a fast paced, customer focused environment
• Demonstrated ability to plan, assign, and direct the work of others
• Ability to work independently and as part of a team
• Positive attitude and ability to maintain professional behavior and appearance
• Ability to operate a motor vehicle, maintain a clean driving record, proof of a valid, unrestricted driver’s license, and current auto insurance for the state in which the job is located
• Ability to lift 75lbs and push/pull heavy equipment with assistance (manual pallet jack, etc.)

Your Experience and Education:

• 2-3+ years of relevant experience as a lead service technician (preferred).
• 2+ years of supervisory experience for one or more employees (preferred).
• High school diploma or equivalent.