Service Now Application Development and Support Specialist - VP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients', best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers' client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi's and our clients' assets and information. We manage information security as an end-to-end program - one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

A strong enterprise Cyber Security Operations (CSO) organization is necessary to enable Citi businesses to operate safely. This organization is responsible for all cyber security operations, including assessment, monitoring and detection, intelligence, and incident response and recovery.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Technology Data and Analytics - Senior Tech Integrations Specialist (VP)

This role supports the Cyber Security Operations (CSO) mission and goals. The candidate will be a part of a team of specialists providing application support, developing solutions, visualizations and identifying opportunities to automate processes for the Cyber Security Operations teams.

Responsibilities:
Team is seeking an experienced ServiceNow Developer with process, operations, and/or development background supporting the Security Incident and Vulnerability Response scoped applications. The ideal candidate will have a comprehensive knowledge of ServiceNow application development, SIR and VR systems integration in addition to specific experiences supporting the incident, problem, and change management process disciplines. Candidates also need to be a strong team player with customer focus and should thrive on problem solving and achieving results, and be self-motivated and capable of managing projects from requirement gathering to final implementation with minimal guidance.

• The position will require leading and driving collaboration across Cyber Security Operation teams as a member of the Fusion Center.
• Implement mechanisms to feed data sources into repositories from multiple sources
• Support general technology break / fix requests
• Perform migration activities Dev/UAT/Prod
• Coordinate Service Catalog options, including two-step checkout, cart controls, and variables
• Investigate performance issues, learn troubleshooting tools, and use system logs to identify issues
• Create User Interface customizations for forms, lists and UI actions
• Implement Core configuration changes to the platform and supporting applications
• Review system logs for system activity (i.e., Workflow, Configuration, Transaction, Email, Events, and System and Upgrade logs)
• Configure ServiceNow with different 3rd party integrations using REST and SOAP API calls
• Create and maintain API and data integration processes between ServiceNow and other services

Qualifications:

• 2+ years of cyber security technical support
• 5+ years working in a systems development job function.
• 5+ years of automation solutions and deployment
• Basic understanding of security aspects of multiple platforms, OS's, software, network protocols, or an equivalent combination of education and work experience.
• Knowledge and support of the following programming languages (.NET, Python, and Django)
• Project Management experience is a plus
• Practical experience with agile methodologies/tools
• Experience with Microsoft SQL (administration and development)
• Experience providing ServiceNow Architect solutions to support the best practice needed to deliver business requirements
• Web Development with focus in ServiceNow platform and responsible for ITIL/ITSM System Administrator functions
• Experience in creating Users, roles, groups and updating the user and group table records
• Hands on experience in ServiceNow Web App/Platform/SAAS
• Experience with creating workflows for Service Catalog items in ServiceNow
• Experienced in User Management to add, update and deactivate users in ServiceNow
• Experience in Server Script (Business Rules/Script Include) and Server/Client API
• Experience in loading assets into SNOW from third party system using Web Services and Import Sets

Experience:

• Experience working in a Scrum/Agile framework
• ServiceNow development and customization according to industry best practices
• Experience with Flow Designer - Flows, Subflows, and Actions
• ServiceNow Service Portal Implementation and Customization; develops Service Portal widgets and capabilities, leverages UI policies, UI actions, client scripts
• Advanced Knowledge of CMDB, CSDM framework
• Integrations using scripted REST API's and frameworks
• ServiceNow Certified Application Developer
• ServiceNow System Admin Certification

Education:

• Bachelor's degree or equivalent work experience

Other:

• Expertise other programming languages, OOP design patterns, Source Control and Unit Testing

Preferred Certifications:

• Service Now Certified Application Developer
• Service Now Certified Implementation Specialist - Security Incident Response
• Service Now Certified Implementation Specialist - Vulnerability Response

Job Family Group:
Technology

Job Family:
Information Security

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.