Service Now Developer

ServiceNow Developer

TS/SCI Clearance Required

General Responsibilities: 

• Proposes and manages the shared data needs between the ServiceNow modules 
• Uses best practices for procedures and provides input or feedback for continuous improvement   
• Develops plans for ingesting data from disparate sources, make system design changes as required.  Reconcile data based on policy and authoritative source requirements 
• ServiceNow portal implementation and customization; develops widgets and capabilities, leverages user interface policies, actions, and scripts  
• Implements ServiceNow users, groups, roles, ACL management  
• Develops applications and modules using APIs and customized notifications, approvals, and inbound email actions  
• Engineer ServiceNow implementation to include workflows, business rule customization and scripting  
• Perform analysis of current infrastructure and business processes 
• Work with current and identify future customers to ensure their mission needs will be met with minimal impact during transition 
• Focus on integrating services defined in the MCIEE Blueprint and DCI road map 
• Ensure requirements are captured and work with teammates to recommend best practices for a smooth cloud transition while maintaining high availability 
• Create and operate multiple cloud infrastructure environments based on best practices and maximizing vendor strengths 
• Participate in software development initiatives to support service management enhancements using ServiceNow workflows.   
• Promotes best practice implementations of a service management system in large-scale environments  
• Other duties as required 

Mandatory Skills Requirements:

• This position requires an active DoD TS//SCI Clearance 
• Current DoD 8570 IAT Level II Certification (Security+ CE or equivalent) 
• Must be capable of performing analysis of current business processes and services provided 
• Knowledge of best practice approach of transition to cloud technologies or hybrid approach 
• Develop transition plan that keeps current stakeholders informed during the process 
• Design, Implement, and Automate environment creation 
• Document procedures, plans, testing, diagrams, maintenance, training, SLAs/OLAs 
• Must be capable of training peers with administration/migration processes 
• Must be capable of training customers of new processes/procedures resulting from ServiceNow transition 
• Excellent communication skills and interpersonal skills 
• Ability to work well independently and in a collaborative team environment 

Other Skills Preferred:

• Familiar with Marine Corps processes, procedures, and interoperability requirements 
• Familiar with similar transitions and can inform lessons learned as needed 
• Department of Defense Architecture Framework (DoDAF) development may be necessary 
• Familiar with C2S, S-C2S, AWS, AzureMSO365 and Marine Corps Private Cloud technologies and dependencies 
• Familiarity with the MCISRE and Blueprint services 
• Familiarity with FEDRAMP, NIST, RMF, and other process standards 
• Experience with manual and automated security administration, remediation, and hardening (STIG reviews, group policy and permissions, system modifications based on vulnerability scans, audits, and mitigations; patch management) 
• Experience implementing and supporting enterprise system monitoring tools 
• Prior project management, team lead, and scrum master experience 

Physical Requirements:

Must be able to remain in a stationary position 50%

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law.