Service Operations Administrator II

Job Description:

The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk.

Service Operations Administrator - Corporate I

• Creating and maintaining asset profile and service tickets with a high level of accuracy
• Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion.
• Executing and understanding all department standard operating procedures
• Working closely with technical staff to insure resolution of service level issues in a timely manner
• Assisting in achieving full compliance with medical equipment management programs
• Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
• Adhere to month end procedures, requirements and timelines
• Support quality control efforts to align both revenue and expense activities

Service Operations Administrator- Corporate II

In addition to all tasks associated with Service Operations Administrator- Corporate I:

• Lead process improvement initiatives as defined by internal and external needs
• Assisting in reporting metrics and data retrieval and analysis for various customer business reviews
• Support customer onboarding project plans, train end users and design client process as needed
• Reporting out on month end operational activities through dashboards
• Work cross-functionally between various departments on small to mid-scale projects

Knowledge, Skills, Abilities and Other Characteristics

Service Operation Administrator- Corporate I

• Bachelor's degree in Business Administration strongly preferred but not required
• 0 - 3 years Administrative or other applicable experience
• Demonstration of organizational effectiveness
• Desire to cultivate skills to grow professionally.
• Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers.
• Exhibits flexibility in work schedule in order to meet customer needs.
• Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise
• Time management and organizational skills.
• Ability to sit, stand, lift, bend and stoop numerous times throughout the day

Service Operations Administrator- Corporate II

In addition to the requirements associated with Service Operations Administrator - Corporate I:

• Bachelor's degree in Business Administration strongly preferred
• Minimum 2 years administrative experience OR advanced degree with 1 - 2 years of applicable experience
• Strong body of knowledge on department processes
• Proven ability to work independently and maintain a high level of standards

Background Requirements

• B.A. or B.S. in related field
• 3-5 years

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [email protected].

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Service Operations Administrator - Corporate II

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

v2