Service Operations Intern

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

As part of the Trace3xpereince Program, the Service Operations Tracer (Intern) will learn the end to end operational lifecycle of professional services engagements including pre-sales support for any of our Sales teams, project administration, client billing functions, and project delivery oversight functions. The Service Operations Intern will have a chance to work closely with Client Experience Leaders on internal projects to drive operational efficiencies. Tracers in this program will receive accelerated professional development, IT industry exposure, world-class mentoring, and a unique networking opportunity across the organization.

What You’ll Do:

• Observe and learn effective communication skills for supporting pre-sales requests coming from the field
• Learn about opportunity management and the pre-sales lifecycle within the Customer Relationship Management (CRM) platform
• Utilize various internal tools to facilitate supporting pre-sales requests, such as skill searches, availability, and scheduling of SOW requests
• Learn how to review and validate a Statement of Work (SOW), LOE and/or PO
• Complete project set-up within Finance & Operations systems and ensure the project financials are accurate based on the governing contract
• Generate vendor POs and process vendor bills associated with professional Services engagements
• Work with Project Managers and account teams to generate client invoices
• Complete project closure procedures including reconciliation of financials
• Learn how to build relationships with internal teams, sales, and outside vendors
• Shadow various Client Success Managers to observe service delivery management functions
• Perform other duties as assigned to support Client Experience Leaders execute on operational initiatives

Qualifications & Interests:

• Enrollment in the Junior or Senior year of an undergraduate or graduate degree program, at an accredited college or university
• Candidates should be pursuing a field of study applicable to the Purchasing Specialist Internship
• Cumulative grade point average (GPA) of 2.5 or better; People and Organizational Health may require a copy of the applicant’s transcript
• Academic or professional/internship experience working in a professional setting is a plus
• Ability to work independently on assigned tasks and accepts direction on given assignments
• Self-motivated individuals with a customer mindset and desire to help people
• Enthusiasm for technical problem solving, with attention to detail and strong communication skills
• Ability to learn and research in a dynamic and engaging environment
• Availability to work 20 to 40 hours per week throughout the internship
• Knowledge of the fundamental concepts, practices, and procedures associated with services operations.
• Proficient in basic computer/laptop use including advanced operations

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.