Service Operations Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon! The General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: via phone, online chat, or text in {Location}!

Primary Responsibilities:

• Call center-based customer support a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Device Logistics: includes but not limited to Surgical equipment release & shipment from Alcon warehouse, delivery logistics between freight carrier and customer, equipment returns, etc. Content Data Management: data management for multiple CRM platforms for equipment access and billing.

Key Requirements/Minimum Qualifications:

• High School Diploma or equivalent
• The ability to fluently read, write, understand and communicate in English
• 3 Years of Proven Experience

How to Thrive at Alcon:

• Manage workload and schedule while hitting set targets
• Build positive working relationships to achieve positive goals and business objectives
• Balance experiencing new environments and working autonomously in a remote sales environment

Travel Requirements: None

Relocation assistance: No

Sponsorship: No

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.