Service Representative A (2)

About the position:

We are presently seeking a Service Representative A for an opening in our Upstate, Utica location. In addition to a competitive starting wage, we also offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. Under general supervision to perform metering services activities; including but not limited to, the following:

• All Service Representative Helper and Service Representative ANP duties.
• Curb box inspections, public building surveys and visual regulator vent inspections.
• Gas ERT changes.
• Connect single-phase electric meters.
• Disconnect gas/electric meters including three-phase.
• Remove size 425 or smaller gas meters.
• All meter programming; Electric and Gas

Also, perform field collections activities including:

• Review and process account data.
• Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
• Perform the necessary clerical functions.
• Evaluate conditions encountered on customers' premises.
• Make decisions and take actions in conformance with all applicable regulations, guides and practices.
• Conduct health impairment inspections.
• Replevin (socket meters only)

May also be deployed for emergency work to stand by down wires.

Job Qualifications:

• Must have valid driver's license
• Must have high school diploma or equivalent
• Must have or obtain a valid USDOT Medical Card (in applicable locations within 90 days)
• Must pass the validated aptitude test
• Must pass physical abilities test
• Must have one year's educational background in electrical, mechanical, gas theory or HVAC ; and/or hands on experience.
• Working knowledge of company and regulatory requirements regarding collections policies and practices.
• Must possess the ability to use hand tools and to handle customer contacts satisfactorily

NOTE: Employees who demonstrate aptitude for the work and establish a satisfactory record during 12 months' performance in this position will be progressed to Service Representative B. Satisfactory record must include successful completion of Service Representative A school.

NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.

Salary:

• Hourly: $32.97

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.