Service Representative

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

This may be the next step in your career journey if you have

System Integration: Integrating VFDs into existing control systems and ensuring seamless communication with other devices, such as PLCs (Programmable Logic Controllers).

Installation and Commissioning: Overseeing the installation of VFD systems, conducting tests, and ensuring that all components function correctly before handing over to the end user.

Troubleshooting and Maintenance: Diagnosing and resolving issues related to VFDs, performing routine maintenance, and ensuring systems operate efficiently and reliably.

Programming and Configuration: Configuring and programming VFD parameters to optimize performance based on the specific needs of each application.

Technical Support: Providing technical assistance to customers and field service teams, addressing questions, and helping resolve any operational issues.

Installation and Commissioning: Setting up and installing equipment and systems at customer sites, ensuring they operate correctly.

Maintenance and Repairs: Conducting regular maintenance checks, troubleshooting issues, and performing repairs on equipment to ensure optimal performance.

Customer Support: Acting as the primary point of contact for customers, addressing their concerns, answering questions, and providing technical support.

Training and Guidance: Educating customers on how to use and maintain their equipment effectively, often providing hands-on training.

Documentation: Keeping accurate records of service visits, repairs, maintenance activities, and customer interactions, often using software tools for documentation.

Reporting: Providing feedback to management regarding customer needs, product performance, and potential areas for improvement.

Safety Compliance: Adhering to safety standards and regulations while working in the field, ensuring both personal safety and the safety of customers.

Collaboration: Working closely with sales, engineering, and support teams to address customer needs and ensure seamless service delivery.

Problem Solving: Diagnosing technical issues and developing solutions quickly to minimize downtime for customers.

Inventory Management: Managing spare parts and tools needed for service tasks, ensuring they are available when required.

Skills Required

Leadership Skills: Ability to inspire and manage a diverse team effectively.

Communication Skills: Strong verbal and written communication skills to engage with clients and team members

Problem-Solving Skills: Proficient in identifying issues and developing effective solutions.

Customer Focus: A commitment to providing exceptional service and enhancing client satisfaction.Technical Knowledge: Understanding of the products or services being offered, as well as industry trends.

Organizational Skills: Ability to manage multiple tasks and projects efficiently.

Qualifications

Bachelor's Degree in Electrical & Electronics Engineering

Minimum 10+ years of experience

Experience in VFD, protection relays, Switch gear installation and commissioning experience, Trouble shoot,

Skilled in diagnostics of Power Quality study and analysis, basics in energy audit consultant.

Schedule: Full-time
Req: 00987S