Service Specialist

NOCD · Chicago, IL

Company

NOCD

Location

Chicago, IL

Type

Full Time

Job Description

About Us

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment. 
At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

What you’ll do:
  • Accept informational phone calls, texts and emails with individuals enrolled in NOCD Support and Therapy Services in a timely manner
  • Educate patients on NOCD Services
  • Assist members in Rescheduling services and Transferring therapists
  • Provide assistance to members with technologic questions
  • Document essential patient demographic, referral information, insurance, and contact information
  • Coordinate with Marketing, Clinical, and Billing teams
  • Manage and report relevant data to NOCD Senior Leadership Team
  • Maintain confidentiality and security
  • Display empathy, compassion, and cultural sensitivity
Preferred Qualifications
  • 6 months of related experience in a customer-service or technology related field
Desired Qualifications
  • Comfort and efficiency with technology
  • Efficient self-starter with excellent time management skills
  • Attention to detail, ability to multitask, clear communicator
  • Experience working successfully in a multidisciplinary team environment
Join us!
NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.
 
Job Type: Full-time
 
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
  • Work from home
Experience level:
  • Under 1 year
Shift:
  • Friday 11:30-8pm, Saturday-Tuesday 9:00-5:30pm CST
Work setting:
  • Hybrid remote
Work Location: Hybrid remote in Chicago, IL 60601

NOCD is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. NOCD is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 

Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

https://www.treatmyocd.com/employee-privacy-notice 

Apply Now

Date Posted

07/19/2023

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