Service Strategy & Operations Lead

At Airtable we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is virtually limitless. As part of the Service Strategy & Ops team, you’ll be the thought and execution partner to Services and Partnerships leaders, helping to shape the future direction of these functions, providing insight through hypothesis-driven analysis, defining success metrics and creating scalable reporting, and optimizing overall processes and performance.

There is a lot of building to do. We’re looking for folks who know what good looks like, but who are flexible, resourceful, collaborative and excited to join us on our adventure to figure out both the right long term vision and the right next steps for tomorrow.

• As Services and Partnerships Strategy & Ops lead, you will:

  • Inform key decisions and strategy for the Services + Partnerships team through quantitative and qualitative research and analysis
  • Manage core operational processes such as target setting and calculating end-of-quarter bonus payouts
  • Develop reporting and dashboards to provide transparency into the business 
  • Conduct reviews of key performance metrics with Services & Partnerships leaders
  • Work with business stakeholders to define systems requirements and work with systems team to implement tools required
  • Report to the Senior Manager of Services and Support Operations

• Who you are

  • You have 10+ years of total work experience, with at least 3+ years of experience in Sales Strategy & Ops / Post Sales Strategy & Ops, Revenue Ops, or experience in management consulting.
  • You take a proactive, consultative approach, building trust consistently and quickly
  • You are an exceptional verbal and written communicator
  • You are strong in excel and analytical tools. 
  • You have experience translating business needs into requirements actionable by technical teams (e.g., business technology, data engineering, etc.) 
  • You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment

Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience. The base salary range for this role is $180,500 - $199,500 for work locations in San Francisco. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.