Service Support Representative

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Primary Objective/Scope: The Service Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price and client expectations and ensures client satisfaction. The SSR completes the administrative sales process including obtaining a customer signature for all invoiced work.

JOB DUTIES AND RESPONSIBILITIES

• Delivers messages, telegrams, documents, packages, and other items to business establishments, other LDS locations and private homes as directed by management.
• Travels to delivery site on foot or by bicycle, motorcycle, automobile or public conveyance.
• Performs pick-up and delivery of jobs by accurately following a map and/or written instructions
• Responsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.
• Prevents delivery errors by maintaining a safe, clean and orderly work environment
• Keeps log of items received and delivered.
• Obtains receipts, signed invoices or other form of payment for articles delivered
• Complies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).
• Responsible for recording client request through the creation of job tickets and recording of audiotapes detailing client instructions.

Job Description Continued

• Completes all paperwork in a timely, accurate and legible manner
• May accept new work from customers when delivering completed work
• Checks completed work for accuracy and compliance with customer requirements prior to delivery
• Performs hands-on job review with customer upon delivery to ensure satisfaction
• Troubleshoots problems by communicating effectively and promptly to manager
• Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
• Services vehicle driven, such as checking fluid levels and replenishing fuel
• Presents professional appearance to clients by dressing in professional attire according to company standards
• Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma; four-year college degree or equivalent experience preferred
• Experience with inside or outside sales support preferred
• Previous experience working in a team environment required.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

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