Service Support Representative Central Arkansas

Skills:

Environment:
Expertise in one main activity (equipment machine operation process steps). Awareness of work done by team members or interrelated activities.

Communication/Negotiation:
Exchanges job or activity related information through listening clarification and understanding.

Problem Solving:
Use standard tools techniques procedures to identify routine problems and select appropriate actions to solve problems. Structured analysis and interpretations may be required.

Contribution/Leadership:
Performs a variety of assigned tasks and works within well established procedures. Work is subject to general review. May provide practical assistance.

Impact on Business/Scope:
Accountable for individual results. Work output has immediate affects on work-team or department results.

Required Technical and Professional Expertise
Ideal candidate will possess hardware and/or software support commitment to Client Success and the following skills:

• Have experience in Customer Service & Customer Interaction
• Have basic computer knowledge (e.g. knows what a hard drive RAM memory DIMM IP address)
• Can demonstrate mechanical aptitude and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Be comfortable using and working with various tools (e.g. laptop screw driver pry tool needle nose pliers wrench) to complete necessary installation maintenance or repair tasks
• Problem solving skills
• Self-motivator and enjoys working in a Team environment

Preferred Technical and Professional Expertise
Have experience in Customer Service & Customer Interaction:

• Self-motivator and enjoys working in a Team environment
• Problem solving skills
• Prior experience in field repair of computer or mechanical equipment
Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.