Service Support Specialist

Company Description

Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.

Job Description

• Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
• Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
• Investigate and resolve player disputes related to game integrity or dealer actions.
• Ensure timely and accurate resolutions for client and end-user issues.
• Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
• Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
• Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.

Qualifications

• Excellent English skills (spoken and written).
• Customer support experience preferred.
• Strong decision-making, problem-solving, and leadership abilities.
• Excellent multitasking skills with a proactive, detail-oriented approach.
• Ability to thrive in a dynamic, multicultural, and high-pressure environment.