Service Systems Engineer (Hirsch)

Title: Identiv Global Services (IGS) Engineer

Classification: Exempt

Work Location: Hybrid based out of Santa Ana

2+ years of technical experience with Access Control/ Physical Security products is required to apply

Who We Are

Identiv is a public company and community of professionals dedicated to our mission to software-enable the entire physical world, making it as convenient, responsive, connected, and secure as the digital world.

We're executing our mission through two rapidly-growing business initiatives. Our Identity business deploys RFID devices into billions of things, connecting them digitally and allowing them to be identified, secured, and interacted with through software. Our premises business does the same for places, deploying devices and software to identify, connect and make places more convenient and secure, all connected and enabled through software. RFID is the underlying technology making it all possible, together with a set of software, mobility apps, and devices.

At Identiv, everyone matters, and everything we do matters. We believe having the best people in the most exciting, aligned, relevant, and empowered roles with clear missions, goals, and metrics, is the key to our success.

Summary

Identiv Global Services is Identiv's premiere group that delivers physical access solutions to our customers. As an integral member of Identiv's Global Services, the IGS Engineer works alongside our Sales Engineers, Technicians and Product Managers to coordinate with the various Identiv teams to deliver design, customize, and integrate services. The IGS Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support, and problem resolution. They must be able to manage hot issues by setting customer expectations, devising and implementing actions plans, being available 24x7, and professionally communicating to all parties involved.

Essential Functions include, but are not limited to, the following:
• Provide hands-on involvement in all aspects of field activities including installation, configuration, training, customer acceptance tests, and troubleshooting
• Implement on-site solutions, while ensuring satisfaction with Identiv systems
• Serve as the technical authority on Identive product technologies via on-site, phone and electronic media
• Provide technical support onsite, as well as via telephone, and electronic media
• Own and complete complex technical tasks for Identiv clients including PoC engagements, within their pilot and production infrastructure
• Must be able to pass a federal background check and obtain a security clearance
• Act as a Trusted Advisor to customers

Requirements
• 2+ years of technical experience with Access Control/ Physical Security products
• 2+ years experience as a Sales/ Solutions/ Service Technician or Engineer
• B.S. Degree in Computer Science, Information or a related technical discipline or equivalent work experience• Previous experience traveling for work is greatly desired• CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred. Will consider related field (or equivalent) experience• Working knowledge of the following systems: Windows Server 2003, 2008 and 2012, Windows 7, SQL Server 2005 and 2008• PKI and Smartcard experience a plus• Working knowledge of Active Directory, Group Policy, DHCP, DNS, IIS. (Architecture, design, disaster recovery and troubleshooting.)• Experience with storage arrays including SAN and NAS solutions• Experience with virtualization technology including VM Ware or Microsoft Virtual Server• Experience with Microsoft Cluster technology• Experience with government technical publications and implementation desired (HSPD-12, FISMA, FIPS-12, DISA, NIST, FICAM)• Superior problem solving and troubleshooting skills at the System Engineer level• Exceptional customer service, overall communication, and technical writing skills• Ability to communicate and work with other internal departments• Ability to work independently with minimal management supervision and as part of team• Demonstrated aptitude for providing exceptional customer service in politically charged environments• Ability to enhance the technical expertise of peers via the development of system training, mentoring of new hires, and team content development• Ability to apply technology to improve existing products and systems at customers and for internal use• Ability to actively participate in team support by proposing and implementing solutions• Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers• Experience in sales of IT-Infrastructure devices and solutions is a plus

Work Environment

This job operates in a professional office environment.

This job uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

This is an active but not necessarily physically demanding role. The employee must occasionally lift office products and supplies weighing up to 50+ pounds.

This is a full-time position. Days and hours of work can vary and the candidate is expected to perform all duties and responsibilities customarily associated with this position.

Travel - Domestic and International travel is required

Benefits

We're a community of committed professionals who focus on our customers' needs and bring the optimal security solutions technology to meet - and then exceed - their needs. We're committed to each other and to our company. By supporting each other and our business, we thrive, grow and succeed as individuals, as colleagues and as a company.

Competitive Base Pay, Medical, Dental, Vision, Vanguard 401(k), PTO, Holiday, Sick Pay.

Supplemental Life Insurance, AD&D Insurance, FSA Medical and Dependent care plans.

Restricted Stock Options.

We believe in the importance of hiring the finest qualified people, and to that end, and being mindful of our responsibilities to our employees and customers, all offers of employment are contingent upon the results of a confidential pre-employment background check. Identiv is committed to equal employment opportunities.

Identiv, Inc. abides by the requirements of 41CFR 60-300.5(a) and 60-741.5(a).