Service Technician

About The Role:

The Service Technician will be responsible for supporting the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR.The candidate is responsible for helping to develop  , implement, and continuously improve processes and procedures  of robot repair and refurbishment to support both internal and external customers, and business objectives. 

About The Work:

• Support the service operations for all robots including robot and robot peripherals troubleshooting and repair
• Support compliance with all customer Service Level Agreements (SLAs)
• Support cross-functional teams to perform root cause analyses and other projects
• Gather metrics to assess the quality of products and assist in process improvements
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions development using, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful service delivery
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the operations engineering and production teams to develop and manage preventative and predictive maintenance schedules, part consumption and repair order tracking
• Proactively report emergent issues and service team needs
• Support operations engineering and production with testing and performance management

About You:

• High school diploma or GED; 2-year technical degree or military equivalent preferred 
• Excellent hand tool skills, mechanical aptitude and visual acuity; electronics skills a strong plus
• Mechatronics troubleshooting, root causing, maintenance and repair
• Providing clear direction and detailed updates to management
• Operating in a fast-moving environment with tight deadlines
• Working both independently and collaboratively in a remote workforce environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to follow cross departmental standard operating procedures
• Ability to lift up to 40 lbs
• Ability to work overtime Mon-Fri, and weekends as required (not typical)

Bonus Points:

• Associates degree or equivalent technical degree, or technical military training
• Providing technical assembly or repair services to autonomous systems
• Experience with MES, ERP systems; Jira and Confluence a plus
• Experience with project improvement methodologies
• Proficiency in using Google Suite and the Linux Operating System a strong plus

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as this is subject to change at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give such instructions or assignments.

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the duties of this job, the employee routinely is required to sit; talk and hear; use hands to touch, feel, handle, push/pull and move objects; see details of objects that are less than a few feet away; see differences between colors, shades, and brightness. The employee is occasionally required to stand, walk and move around the office; stoop, kneel, crouch, twist, crawl, reach, and stretch; and see details of objects that are more than a few feet away.