ServiceNow Administrator

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The ServiceNow Administrator will report to the IT ServiceNow Manager and is primarily responsible for the configuration and administration of the ServiceNow platform including but not limited to Change Management, Asset Management and other related ITSM components.

Essential Functions/Responsibilities:

• Act as the IT Change Management Admin to oversee all aspects of the IT Change Management Program
• Manage all aspects of the Hardware and Software Asset Management module including CMDB for accuracy and stabilization
• Manage all aspects of the Service Catalog and related Self-Service Portal
• Configure and administer workflow solutions in a reliable and consistent manner
• Administration and support of ServiceNow reporting and dashboards
• Troubleshoot and support ServiceNow custom built applications
• Participate in ongoing production support and end user support and training
• Manage the ServiceNow license and contract management in alignment with the IT Support Manager

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:

• Bachelor's degree from a four-year college or university in a related field, or an equivalent and appropriate combination of education and experience.
• At least of 2+ years ServiceNow administration experience
• Working knowledge of ServiceNow core architecture, especially modules such as Service Catalog, Change/Incident/Problem Management, Knowledge
• Experience in requirements gathering and analysis
• Skill to effectively analyze and solve problems
• Passion for providing great customer service
• Ability to work directly with internal clients
• Create, maintain and enhance team Dashboards and reporting, including scheduled reports
• Maintain Forms, Reports, Views, Workflows, Groups and Roles
• Configure User Accounts, Groups and Roles. Create custom Roles where necessary
• Create and maintain request items and descriptions
• Evaluate and configure systems for better performance
• Knowledge/Understanding of JavaScripting and/or any related programing languages.

Preferred Knowledge and Skills:

• (ServiceNow) Certified System Administrator or related certifications
• Familiarity with Asset and CMDB
• Ability to write client and server scripts (JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages); UI Actions; UI Policies; Business Rules
• Working knowledge of design, development and operation of databases and web pages
• Expertise in Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.

Level of Complexity and Scope:

• Job is responsible for making decisions for a mid-size to large complex environment.

Degree of Independence and Decision-Making:

• Receives minimal guidance, gives subject-matter expertise to advise others, etc.

Required Supervisory Responsibilities:

• No direct reports

Physical Requirements:

• Occasionally lifts and carries up to 50 lbs.
• Occasionally drives.
• Frequently sits, stands and walks.

Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.