ServiceNow Administrator

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary

The ServiceNow Administrator will provide support to the organization through the configuration of the ServiceNOW platform.  The position will manage the ServiceNOW database & provide support to users.

• Ensure Best Practices and standards are being followed.
• Make suggestions for improving the development process.
• Perform day-to-day administration of the ServiceNow platform, including making approved changes to processes and workflows.
• Perform implementation tasks including but not limited to configuration, integration, and custom development.
• Develop clear and concise technical and process documentation, making use of the knowledgebase module within the tool.
• Work directly with end users to resolve support issues within the tool.
• Communicate tool process, operations, and capability information to all levels of management and other applicable resources.
• Work with business units to identify and refine requirements and workflows.
• Create reports and dashboards, including manual action plan reports related to CMDB functions. Answer questions regarding monthly and quarterly action plan reports from end users.
• Monitor health, usage, and overall compliance of tools used and their applications to ensure audit and user requirements are met accurately and timely.
• Support the design of integrations and work with vendor products, business partners, and technical teams for implementation.
• Identify and define solutions for ITIL users.

About You

• 1 to 3 years experience in the ServiceNow platform.
• Proven ability to utilize ServiceNOW as an analysis tool
• Candidate to have experience with working with remote partners and be able to prioritize the work assigned to the partners
• Working knowledge on configuring SLAs, creating dashboards on the ServiceNow platform
• Understands ServiceNow technical and functional design requirements.
• Should have a functional working knowledge of various aspects of ITSM, CSM, CMDB, Employee Center Pro
• Being able to work with ServiceNow or an equivalent tool to extract the details and convert them into reports
• Experience or knowledge with the development and implementation of ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, or other ITSM applications.
• Experience with process design and technical system design analysis.
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
• Strong interpersonal skills; customer - centric attitude
• Excellent verbal and written communication skills with an emphasis on customer service, including experience handling challenging situations and conflict resolution.
• Must be able to work in a fast-paced organization where change is constant.
• Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues.
• Should have worked in a multi-vendor & multi-location environment
• Ability to navigate through a matrix organization to review and establish improved processes
• Proven team player and team builder

Desirable Skills 

• ServiceNow Certified System Administrator certification
• Associate degree in any technology-focused field such as Networking, General Computing, or Programming.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.