ServiceNow Administrator

Job Type
Full-time
Description
When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we develop strategies for change and transform the trajectory of your career!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help Paylocity enhance communication and enable employees to connect, collaborate, and create from anywhere with a position in Product & Technology!
Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience.
Take your career to the next level at one of G2's Top 100 Software Companies. Explore our Product & Technology positions to see where you fit!
ServiceNow Administrator
Reports to: Manager, Systems Operations
As a member of the Corporate Apps team, the Associate Systems Engineer will be responsible for the administration and support of Paylocity's ServiceNow environments. This person will help manage ServiceNow roles and permissions, maintain CMDB discovery schedules and validate Configuration Item data, maintain Hardware Asset data, and assist with implementing and maintaining IT Service Management.
The Associate Systems Engineer will also work closely with other ServiceNow Engineers on future projects as well as business stakeholders to fulfill requests and enhancements. This person should be familiar with various ServiceNow Products (CMDB, HAM, ITSM, etc.), and understand how the ITIL framework can be leveraged to create best practices.
Who You Are

• Self-motivated with a proven track record in ServiceNow administration.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• At ease working at all levels of the organization to capture and compile business requirements.
• Understands the ServiceNow Discovery and Configuration Management processes and methodology. Knowledgeable about Discovery Probes, Sensors and identifier rules.
• Comfortable with CI classes and their relationships.
• Experience with Hardware Asset Management and asset types
• Experience with IT Service Management and service catalog
• Understands the needs to standardize processes and build this into the design for best ITIL practices.
• Leverages both proven and innovative technology approaches to solve challenging business problems.
• Possesses excellent communication and collaboration skills.

During The First Six Months, You Will

• Establish routines with CI owners to ensure CMDB health and data accuracy
• Troubleshoot issues with CMDB discovery jobs
• Work with Paylocity's asset team to maintain and enhance Hardware Asset Management
• Create and maintain ServiceNow roles and permissions
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems.
• Create and maintain ServiceNow internal documentation
• Help with the implementation of IT Service Management

Required Experience

• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
• B.S. degree in Computer Science, MIS or equivalent preferred.
• Minimum of 3 years hands-on ServiceNow Process and Development/ Admin experience.
• Advanced experience with ServiceNow implementations and maintenance and upkeep of ServiceNow CMDB.
• Comfortable deploying discoveries in a multi-datacenter environment with ServiceNow Discovery and Configuration Management processes.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Experience with setup and troubleshooting with Discovery mapping, schedules, patterns, and transformation of class data and restructuring.
• Experience setting up multiple MID servers, checking for their connectivity to various other data center components and troubleshooting issues.
• A fundamental understanding of Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Understanding of ServiceNow reporting, scheduled reports, and ServiceNow Database views.

EEO and accessibility Statement
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected].
This role can be performed from any office in the US. The pay range for this position is $64,366 - $109,886/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.