ServiceNow Administrator

Sierra Space Corporation's ServiceNow Platform team designs, implements and supports services and offerings in the IT Service Management, IT Operations Management, Safe Workplace Professional, IT Asset Management and Human Resources Management space. This ServiceNow Administrator will be a technical subject management expert responsible for the design, development, administration, and rollout of solutions on the ServiceNow platform. The ServiceNow Administrator will work with internal customers, Scrum Master, Technical Product Managers, and other system developers to design, develop, test, and deploy enhancements, fixes, integrations and configuration changes needed to support the enterprise.
Primary Responsibilities:

• Perform development and configuration of a variety of areas including, but not limited to Employee Service Center, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Human Resource Management, Configuration Management (CMDB), Mobility and Reporting.
• Provide support and development of, but not limited to: screen tailoring, workflow administration, flow administration, report setup, data imports, integration, scripting, third party software integrations, automation and custom application development.
• Guide a cross functional team to scope and design solutions and/or integrations for documented business and technical needs, with an emphasis on / preference for minimizing customization and low code design.
• Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution.
• Design, develop and configure workflows, flows, forms, scripts, and underlying logic using Scrum / Agile methodologies.
• Formulate and implement, when necessary, a QA/ATF strategy, with solutions for unit, system integration, regression, and user acceptance testing.
• Contribute to design and coding standards for development teams to follow.
• Lead/perform ServiceNow version and patch upgrades.
• Perform evaluation and rollout of new applications and solutions in ServiceNow both proactively and as requested.
• Build, rollout and support the technical framework to support distributed/shared development on the platform.
• Participate actively in discussion and planning for automation efforts on the platform.
• Analyze, troubleshoot, and remedy identified system issues to maintain a superior level of steady-state support
• Configure and maintain integration with 3rd party systems such as; Microsoft SCCM, Microsoft Azure, Okta, SolarWinds, OpenLM, Absolute CompuTrace, Microsoft Exchange Online, Workday, SAP, etc.
• Provide on-call support when Production issues occur. (very rare)

Sierra Space, based in Louisville, Colorado with operations in Madison, Wisconsin, Durham, North Carolina, and Kennedy Space Center, Florida, designs and manufactures advanced spacecraft, satellites, propulsion and environmental systems, spacecraft subsystems and components for the U.S. government (including NASA), commercial customers and international organizations. Learn more about Sierra Space
Must-haves:

• Bachelor's degree in Computer Science, Information Technology, or related areas. In lieu of Bachelor's degree, 10+ years of experience with the field's concepts, practices and procedures is required.
  
  • Higher education may substitute for relevant experience
  • Relevant experience may be considered in lieu of required education
• Strong knowledge of ITIL concepts.
• Ability to understand complex business needs and adapt appropriately. Ability to learn and adapt to new technologies applicable to the ServiceNow platform.
• Strong knowledge of ServiceNow solution, design, configuration, monitoring and management.

Preferred:

• 4+ years of experience working with IT Service Management solutions in an enterprise environment.
• 6+ years of ServiceNow development / implementation / administrative experience.
• Strong understanding of the ServiceNow Application Suites covering ITSM, ITOM, ITAM, and HRSM.
• Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)
• Strong knowledge and experience with Workflow and Flow Designer.
• Strong knowledge and experience with ACL's, CS's, BR's, SI's and Glide Ajax best practices.
• Strong grounding in fundamentals of web application development (identity, security etc.).
• Experience working with structured data, schema, and databases.
• Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL.
• Superior attention to detail with excellent written and verbal communication skills.
• Work closely with team to plan, strategize and roadmap ServiceNow functionality to maintain and anticipate business needs.
• Familiarity with and ability to understand and follow the CSDM
• Comfortable leading in both technical and organizational context discussion
• Certified ServiceNow Administrator
• Certified ServiceNow Developer or Certified ServiceNow Implementation Specialist
• ITIL v3 or ITIL 4 Certification
• Relevant software development experience or certifications
• Micro Certs or certifications in other platform functionalities
• Experience maintaining version control systems
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Exposure/experience with Cloud integrations
• Exposure/experience with FedRAMP environment/integrations
• Experience with Automation and DevOps Practices
• Experience with Agile and Scrum development approaches
• Experience with Discovery and Service Mapping
• Experience as lead admin / developer
• Experience in multiple ServiceNow environments
• The ability to obtain and maintain a Security Clearance may be required Learn more about the background check process for Security Clearances

Physical/Mental/Emotional Requirements:

• Frequently walk, sit, stand, climb stairs and steps
• Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity
• Rarely lifting or carrying up to 20 lbs.

Working Conditions:

• Rarely exposed to fumes or hazardous chemicals/materials
• Rarely exposed to loud noises

Estimated Starting Salary Range: $91,154.71 - $125,337.72
Sierra Space offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 8%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
At Sierra Space, our mission is to dream, innovate, inspire and empower the next generation to transform humanity through technology and imagination. As an Equal Opportunity Employer, we welcome our employees to bring their whole selves to their work. Sierra Space is committed to fostering an inclusive, accepting, and diverse environment free of discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Contributions to Sierra Space come in many shapes and styles, and we believe diversity in our workforce fosters new and greater ways to dream, innovate, and inspire.