ServiceNow Administrator

Job Description

Discover a Technology career with real meaning. One that offers the opportunity to showcase your talents, achieve measurable success and gain immense satisfaction by enabling healthier lives everywhere, every day.

Bringing planning, organization and coordination together, our administration and executive support teams are invaluable to support both the business and our leaders. These teams are simply the backbone of our business. Spanning across all functions and divisions, they bring an invaluable amount of skill and dedication to our operational efforts. Having the support of these teams enables us to focus on creating value for our customers and patients alike.

Our Information Technology (IT) department is looking for a mid-senior level ServiceNow developer and administrator. In this role, you will perform ServiceNow configuration and customization assistance, including but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations.

What we are looking for:

Technical Skills

• Direct experience as a ServiceNow Admin and/or Developer, configuring core ServiceNow modules including Customer Service Management, core ITSM (Change, Incident, Request), Portal, Performance Analytics, and APIs.
• Familiarity with ITIL
• Familiarity with CMDB (including Discovery & Service Mapping), ITOM, ATF, Now Mobile
• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
• Experience using HTML, CSS, JavaScript, REST API, GraphQL
• Knowledge of Active Directory and LDAP. Experience managing users, roles, groups, and ACLs
• Experience with iterative and/or Agile Scrum development methodologies
• Experience on creation and customization of complex workflows and custom workflow activities
• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
• Experience with ServiceNow Flow designer and Automated Testing framework
• Familiarity with integration hubs (SN's IntegrationHub and/or MuleSoft) is a plus
• ServiceNow Admin Certification (Desired)
• ServiceNow Developer Certification (Good to have)

Process Skills

• Identify and define solutions for users that are aligned with best practices on the ServiceNow platform (i.e., limiting custom code, demonstrating good development practice, and adhering to licensing requirements).
• Work with users to identify and refine business requirements and workflows, converting BRD's into technical requirements
• Perform and/or manage the installation and testing of vendor-provided updates and new releases.
• Design and lead ServiceNow integrations and orchestration activities, partnering with business partners and technical teams for implementation
• Created design patterns & implementation plans for ServiceNow enhancements
• Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge
• Provide technical support and training to users
• Stay up to date with ServiceNow best practices and new features

Behavioral Skills

• Resolve technical issues of projects and explore alternate designs
• Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
• Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
• Train and coach members of project groups to ensure effective knowledge management activity
• Ability to be flexible, adaptable and learn new concepts quickly
• Must be self-directed, capable of working on several projects simultaneously
• Ability to function well in a fast-paced and adaptive environment

Qualification

• 5 to 7+years of relevant working experience in ServiceNow or managing an equivalent platform
• Any Graduate

The annualized base salary range for this role is $85,200 to $133,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

We offer a competitive salary and annual bonus scheme, and one of our Talent Partners would be happy to discuss this in more detail with you.

If you have the right skills and experience, apply today!

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

#LI-RF1 #mid-level