ServiceNow Administrator - HRSD (6 month contract)

Key Responsibilities:

• Develop and configure the ServiceNow platform
• Work closely with the broader Technology & Support Services team and business partners to create, support and expand the Service Catalog and Service Portal within the ServiceNow ITSM and HRSD modules
• Coordinate and implement upgrades, maintain data between ServiceNow and other systems, and create reports and dashboards
• Build and maintain internal technical documentation, manuals, policies and processes.
• Work closely with HR, other IT groups and business partners to configure and improve ServiceNow capabilities in accordance with ServiceNow HRSD and ITIL best practices
• Work with ServiceNow vendor on high impact tickets and remediation of them.
• Monitor the health, usage and compliance of ServiceNow modules as well as develop system integrations and process automation.
• Respond to internal cases from users requiring assistance
• Ability to travel within Canada and US on occasion, as required

Required Experience:

• University degree or College diploma
• 3+ years of experience working with ServiceNow
• Completion of the ServiceNow System Administrator certification is required
• Working experience and knowledge of ServiceNow HRSD, Incident, Problem, Change, Request and Knowledge Management are mandatory
• Experience with Service Now CMDB, and Asset Management is desirable
• Understanding of ServiceNow Implementation, particularly with HRSD
• Experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, Maintenance
• Experience working with internal support groups, 3rd party developers and a multi-vendor environment
• Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification.
• Knowledge & understanding of Java scripting is a definite asset.
• Excellent customer-facing, communication and presentation skills
• Communicating with technical and non-technical audiences
• Experience managing multi-stakeholder, fast moving, complex projects
• Demonstrated organization, time management, and multi-tasking skills