ServiceNow Application Developer (remote)

Medically Home operates a decentralized care model for patients with serious, complex or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health systems with all that is needed to safely care for patients, including the clinical protocols, reimbursement model, platform technology, and fulfillment of all the clinical services required in the home through partners. Clinicians and patients broadly prefer this model over traditional care; both clinical and financial outcomes are improved as compared to traditional care.

Job Summary:

The ServiceNow Applications Developer is a technical position providing both consultation and support to the broader ServiceNow Team and helping to align the platform with business objectives and governance decisions. As a member of the ServiceNow Team, you will partner with internal and external stakeholders to build applications on the ServiceNow platform that support clinical workflows; operational logistics; and regulatory compliance. Some of these applications will involve integration with external (third-party) applications. The projects you will handle are large-scale and pull together clinical providers (such as hospitals, doctors and nurses, medical imaging, and medical services), device manufacturers (such as laboratory and telemetry), and health IT (such as electronic medical records). You will work with experts in clinical delivery, logistics, and software engineering, to develop and implement technology capabilities which meaningfully improve the health of large patient populations.

Reports To: ServiceNow Lead

Location: Boston, MA, or remote (driving distance to Boston preferred)

Travel: Occasional

Key Duties and Responsibilities:

• Design, develop, and implement ServiceNow applications and services.

• Evaluate complex business requirements and work them to completion.

• Provide technical expertise and participate in implementing new ServiceNow requirements.

• Design and implement business-driven enhancements, including forms, workflows, reports, and system interfaces.

• Provide impact analysis for new requirements.

• Maintain a detailed view of the ServiceNow architecture.

• Participate in Agile development, e.g., assist with estimating release level of effort.

• Contribute to ServiceNow software releases through configuration tasks and feature delivery.

• Optimize stability and usability of ServiceNow through regular application maintenance and defect resolution on all ServiceNow instances.

• Assist with incident resolution.

• Continually identify opportunities for improvement, such as combining similar solution needs.

• Contribute to governance processes.

• Contribute to the implementation of technical best practices, policies, and procedures.

• Stay current in ServiceNow products and applicable integrated technologies.

• Invent and validate solutions, including algorithmic, to the novel challenges surrounding in-home patient care.

• Contribute to the implementation, configuration, and maintenance of interfaces/integrations with third parties to carry clinical, logistic, and asset data.

Requirements and Qualifications:

• Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience.

• 3 - 8 years working as a ServiceNow application developer or system administrator.

• 3 years experience with JavaScript and Web Services development languages.

• Demonstrated ability with ServiceNow asset, incident, change, problem, request, configuration, and knowledge management applications.

• Experience in requirements gathering and analysis.

• Policy / processes documentation experience.

• Ability to pull together and synthesize multiple strands in large-scale projects.

• Solid communication skills, and the ability to clearly articulate complex ideas and technical designs

• Ineluctable ethics, impeccable attention to detail, and unswerving commitments to improving the lives of patients and to making the world a better place.

Preferred Qualifications:

• At least one of: ServiceNow System Administrator Certificate; Application Developer; Application Specialist Certificate; Enterprise ITSM experience.

• Experience with Jira, Aha, or similar development platforms.

• Knowledge of ServiceNow HCLS and/or FSM modules.

• Integration experience (e.g., RESTful APIs).

• Experience in healthcare service delivery, logistics, or supply-chain management.

• Medical device knowledge, such as signal acquisition and processing.

Consistent with Medically Home’s values of serving our patients, customers, and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH team members are required to be vaccinated against COVID-19, have their 1st booster against COVID-19 as well as seasonal influenza.

At Medically Home, we are committed to creating a diverse and inclusive environment. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience ticks all the boxes in this job description - apply anyway. You might just be the right candidate for this or other opportunities in our organization.

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.