ServiceNow Architect - 100% Remote

Alight unlocks enterprise growth for the world's most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at Alight.

As a leading provider of human capital solutions, we help our clients, and their people navigate the complexity of health, wealth, and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimaging how people and organizations thrive.

What you'll Do:

• You will work with internal stakeholders to provide an effective solution using the ServiceNow toolset.
• You will be responsible for the overall design of a large-scale enterprise application using best practices.
• you will also be responsible for developing various components, technical documentation, and implementation guides.
• You will serve as an ITIL expert in the analysis/development of existing processes, procedures, and methods to promote effective business and systems operations through standardization, improvement, simplification, and discontinuance.
• Establish and maintain strong and productive relationships with the IT partner and suppliers to ensure that service performance is effectively managed and monitored, and issues are dealt with promptly and in line with contractual obligations.
• Manage performance and set direction, priorities and assign clear accountabilities and performance expectations; review performance and address underperformance when needed. Lead the staff appraisal process effectively
• Drive process change by integrating new processes with existing ones.
• Provide domain, architecture, and the technical aspects of our projects to our clients
• Provide strategic recommendations around technical best practices & industry trends to clients
• Analyze and estimate the time required to design, develop, and implement the technical solutions
• Participate in requirements gathering meetings and provide inputs to the developers based on the requirements
• Collaborate with stakeholders and members of the team
• Guide junior members of the team when required
• Develop system documentation, including process flows, design documents.
• Propose integration with other tools whenever possible.
• Implement new release functionalities to help business users.

What We Offer:

• A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• Three weeks (15 days) of paid vacation
• Ten paid holidays per calendar year (8 fixed and 2 floating)
• 6 paid wellness days
• Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

What you'll Need:

• Extensive experience in end-to-end ServiceNow ITSM solution in ServiceNow
• Expert knowledge of ServiceNow solutions.
• Demonstrated experience with ITIL processes.
• Experience in an enterprise environment with multiple integration points.
• Experience in the design and implementation of ServiceNow solutions.
• Demonstrated experience in architecting and deploying large-scale ServiceNow. Implementations.
• Strong analytical skills to identify problems and recommend solutions that meet business requirements.
• Good communication and interpersonal skills to effectively collaborate with clients, stakeholders, and team members.
• Ability to work independently and take ownership of projects.
• Extensive experience in working in a Service Assurance, implementing ITIL / service management strategy, processes, and tooling.
• Significant and demonstrable experience in ITIL v4
• Influential relationship management skills with stakeholders, colleagues, and users in pursuit of delivering high quality services whilst maintaining service targets.
• Demonstrated experience with the functionality of ServiceNow and New Relic toolsets
• 2 years' experience in team management

**US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire.**

**Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination will be required. Alight complies with federal, state, and local laws with regard to accommodations related to this policy and will consider any accommodation request during the recruiting process. **

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $120,000.00/year (for full time employees) and the estimated maximum base salary for this role of $175,000.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.