ServiceNow Architect

Job Title

ServiceNow Architect

Relevant Experience

(in Yrs)

7+

Technical/Functional Skills

In-depth understanding and hands-on application of Service Management business processes

Experience integrating with other cloud based and legacy client business and IT platforms (BeSpoke and SNOW Spokes)

Expert level understanding of Java JAR development for the ServiceNow MID Server

Considerable experience with ITSM tools,CSM modules

>Understanding of Service Now Architecture, HA, DC-DR concepts

>Understanding of Service Now Integration Points

>Understanding of Discovery Tools and its Integration with Service Now

>Understanding of Monitoring tools and its integration with Service Now

>Executed/Planned 1/2 cycles of Service Now System Upgrade

Experience Required

Roles & Responsibilities

Oversee the entire delivery road map and the Themes of work.

Provide proof of concept planning and analysis and be able to champion ServiceNow capabilities throughout the organization

Partner with architecture group to deliver solution blueprints and other UML based design documentation

Provide High Level Design and specifications for ServiceNow implementation

Provides technical oversight of ServiceNow platform

Responsible for all aspects of the application security

Responsible for maintaining Disaster Recovery Plan

Responsible for any technical or security related audits Provide High Level Design and specifications for ServiceNow implementation

Familiarity with ServiceNow core application UI and workflow configuration, report development, integration components

Lead development and implementation of ServiceNow applications in the area of ITSM and PPM

Customize ServiceNow configurations, including custom scripts

Knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes

Experience of defining and running architecture governance processes, and of shaping and communicating architectural strategy

Extensive experience of developing, syndicating and communicating initial business cases and cases for action

Experience of Scaled Agile Framework methodologies, and a broad knowledge of business practices, processes and tools

Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives

Focuses on Automation within service management

Performs the lead development role in the creation of all new web service and integration capabilities