ServiceNow Architect

Who You'll Work With

Slalom Emerge is a team of trailblazers helping ensure we achieve our strategic goals of investing for the future and pursuing innovation as a competitive advantage. We empower our local markets by identifying emerging capabilities, building multi-disciplinary teams, and providing access to niche and hyper-specialized expertise.

What You'll Do

Engage on projects to implement IT and Enterprise focused ServiceNow solutions in client environments -- aligning with ServiceNow Implementation and Technical Best Practices. This would include the following types of activities:

• Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
• Design the technical blueprints for how to meet client's enterprise goals
• Review technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about data modeling, platform architecture, customizations, etc.

Travel expectations: up to 35% regional travel

What You'll Bring

• You are a person who likes being part of modern, developing teams and have implemented new technologies and business operational models and transformational projects.
• You have experience delivering complex transformations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• You have a passion for improving how people live and work; for making things easier and better. You enjoy defining and implementing solutions that simplify, enhance, extend, and empower people to love what they do.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement

Experience

• 10+ years of broad experience across a broad IT operational spectrum
• 5+ years of ServiceNow specific experience
• ITIL or IT4IT framework and design exposure
• Operational run history/experience: platform lifecycle management: upgrades, patches, etc., general implementation and configuration of the ServiceNow platform, Platform and app integration practices
• Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.)
• Experience with leveraging the ServiceNow platform to automate common requests, development of a service catalog and corresponding CMDB structure (CSDM).
• Integration with cloud ecosystems (Active Directory, SCCM, Workday, SaaS applications, etc.)
• Understanding of common ServiceNow dev platforms and methods: e.g., JavaScript, Angular, Angular JS, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, and HTML)
• General knowledge of network infrastructure: networks, protocols, email (SMTP, POP3)
• General knowledge of IAM constructs such as LDAP, VPN, SSL, SAML/SSO etc.

Education/Certifications

• BA/BS Degree in IT, Computer Science, IS or business-related field or equivalent professional experience
• Certified System Administrator Certification (CSA)
• Certified Implementation Specialist (CIS - ITSM, ITOM, ITBM, ITAM, GRC)
• Certified Application Developer (CAD)
• ITIL or IT4IT certifications

About Us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 40 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 9,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For five years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.

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