ServiceNow Architect & Solutions Leader

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem which includes our Global Elite partnership with ServiceNow. IBM is one of only five partners at this level and the only one which also has a technology alliance with ServiceNow meaning IBM technology such as Watson is available on the Now Platform. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a ServiceNow Architect in a fast-growing team within IBM Consulting you’ll serve as a leader in defining solutions for clients. You’ll be the advocate for the client while guiding the technical team to implementation.
ServiceNow solution architects serve as the conduit between businesses and technology. You will use your analytical and problem-solving skills to craft adaptable comprehensive suites appropriate for each client.
Your primary responsibilities include:
• Working with a multi-disciplinary team to design technical solutions required to support business transformations and articulating proposed solutions in business terms demonstrating technical effectiveness (mainly in Configuration and maintenance services for ServiceNow IT function)
• Supporting the solution development advise on business processes and delivery of ServiceNow implementations which may include the use of: SDLC/SCRUM experience in Web Technologies like XML HTML and Web Services and knowledge of technical components such as LDAP VPN and SSL.

• Managing or executing specific project deliverables and scope to ensure project schedules & timelines are respected.
• Have architectural oversight to provide solutions technical guidance and functional specifications based on business requirements.
• Leads the team to build ServiceNow strategy based Value v ersu s effort and prepare cost-benefit model and inputs to ROI analysis.
• You’ll be able to expand your S erviceNow knowledge base

Required Technical and Professional Expertise
We are looking for a client-facing professional in ServiceNow with:

• Knowledge and/or experience in business and technical skills related to ServiceNow IT plus service management ITSM ITIL process expect analyze Client Business process.
• Experience with :
• workflow automation platforms and technologies with ServiceNow.
• developing analysis presentations and support material to successfully implement strategy or change initiatives in a client-facing environment
• leading project teams that help customers solve their most complex business problems through creative thinking and seeking innovative solutions
• customer and relationship focused process driven metric focused results oriented organized and self-directed

Applicants considering this position need to live and work in the UK and not require sponsorship.

Preferred Technical and Professional Expertise
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