ServiceNow Business Analyst

We are seeking a dynamic ServiceNow Business Analyst to join our team.
The selected candidate will be responsible for product requirements and leading the engineering team delivery for ServiceNow implementation. The role involves driving software engineering projects in core programming languages and influencing teams that design, develop, test, deploy, maintain, and improve software. You will plan requirements, identify risks, manage schedules, and communicate effectively with project stakeholders.

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Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage precise definition of scope across the entire program
• Create and maintain documentation relevant to the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle
• Manage project schedules as a scrum master, identify potential issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, maintaining a high velocity in a fast-paced environment
• Provide hands-on software development and project management, ensuring efficient cross-functional coordination and effective intra/inter-team communication to deliver outstanding program outcomes

Requirements

• 4+ years of Business Analysis experience in software development or related technical fields
• Minimum of 1 year experience in ServiceNow implementation
• Background in managing end-to-end execution of programs spanning multiple engineering teams
• Skills in ITSM, ITOM, HRSD
• Understanding of Agile software development methodologies and capability in scrum master roles
• Bachelor's degree in a technical field or equivalent practical experience
• Proficiency in problem-solving within fast-paced and constantly changing environments
• Experience working cross-functionally with both technical and non-technical team members
• Experience in communicating technical concepts to non-technical audiences
• Fluent English communication skills at a B2+ level

Nice to have

• Experience in Software Engineering

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.