ServiceNow Business Analyst, Associate - Enterprise Technology

Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $975 billion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.

Business Overview:

Blackstone Technology & Innovations (BXTI) is the technology team at the core of each of Blackstone's businesses and new growth initiatives. Serving both internal and external clients, we work to build the next generation of systems that manage risk, create efficiency, and improve transparency within the firm and across our broad community of investors and portfolio companies.

BXTI is nimble and entrepreneurial - our open, agile design processes and rapid pace of development means that everyone on the team can make an impact from day one. We are problem solvers who can take projects from idea to implementation. We believe in active mentoring and developing excellence. We collaborate to find the best answers for our customers and for Blackstone. We are critical to the firm maintaining its competitive edge.

Job Overview:

As a business analyst, you will work with a group of talented stakeholders, developers, and quality assurance analysts in a highly collaborative and team-oriented environment to support technology solutions for Blackstone.

The ServiceNow team's mandate is to provide technology service, asset, and software management solutions to variety of teams in and outside of the technology group using the ServiceNow platform. You will strive to be a trusted technology advisor to our stakeholders, so they freely come to you to collaboratively solve problems and reduce costs. Our core values are:

• Inquisitive
• Problem Solver
• Process Mindset
• Analytical
• Detail Oriented
• Innovative

You will be expected to gather requirements from stakeholders while identifying inefficient or nonexistent processes. In collaboration with the ServiceNow team, you will make sure that all parties (stakeholders, developers, and quality assurance) completely understand the requirements and agree with proposed solutions, process changes and/or automations.

Additionally, you will be expected to provide status updates written and verbally in addition to ad-hoc and coordinated training and training materials.

Key responsibilities:

• Become familiar with the underlying businesses and work processes of our stakeholders
• Collaborate with the broader team (development and users) to find acceptable solutions to problems including crafting plans and communications to users
• Creating stories that the development team can estimate and build
• Ensure that the team is identifying due dates for all activities and projects
• Use data to drive development and process changes
• Create documentation and present solutions to increase our teams' efficiency
• Identify any risks, recurring problems, areas for improvement and present potential technical solutions or changes in the teams processes
• Maintain support ticket status within SLA guidelines
• Work with end users and the product team to raise product bug fixes or enhancement requests

Qualifications:

• 4+ years of professional technology experience enterprise level environment
• Experience writing business requirements with stakeholders and creating user stories for developers
• Experience with ServiceNow or other ITSM, ITAM systems
• Intermediate to advance experience with Microsoft Excel analyze data
• A problem solver with an eye for details and the ability to drill into complex problems to identify key factors impacting the issue and then providing remedial or enhancement solutions.
• You must have a process mindset to understand and analyze the end-to-end current state process and identify how a proposed future state solution can improve the current process.
• Ability to gather and analyze data relevant to the issue at hand and factor into improvement recommendations to make appropriate system or process changes as needed.
• Ability to effectively communicate and collaborate with different stakeholders and ServiceNow team members to clearly outline both technical and non-technical aspects in both verbal and written communication.
• Major in Computer Science, or other applicable technical degree

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

$130,000 - $145,000

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;
• Marketing Blackstone funds to new or existing clients;
• Supervising or training securities licensed employees;
• Structuring or creating Blackstone funds/products; and
• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.