ServiceNow Developer

Skyrocket your career with Elantis! Certified as a Great Place to Work®, Best Workplace™ for Today’s Youth, and Best Workplace™ for Inclusion.

We are looking for a passionate and driven ServiceNow Developer who has the fun-loving energy to engage with our clients and give them a great project experience.

The Ideal Candidate

At Elantis, employees’ cultural fit and alignment with our values are the most important factors in selecting a successful candidate. We are guided by our core values of Own the Experience, Focus on People, and Do the Right Thing. You’re a great fit for our team if you:

• Want to work closely with a talented team to create innovative solutions for customers and contribute to a vibrant work culture.
• Proactively offer solutions, think outside the box, and are confident in bringing your ideas forward to overcome obstacles and make a positive impact.
• Are comfortable with ambiguity and willing to seek direction if you need it.
• Are a lifelong learner. You’re curious, learn quickly, and enjoy mentoring to help others grow their career while you grow yours.
• Can move easily from project to project and juggle competing priorities with ease.
• Want to create an exceptional experience for customers, colleagues, and yourself.
• Enjoy collaborating with colleagues in-person to share ideas, solve problems, and celebrate together.
• Proactively providing support and mentorship for your team with regular check ins, additional learning, and offer guidance for best practices.

Duties:

Design, develop, test and implement the contact centre solution features in ServiceNow. Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations. An ServiceNow Developer applies a broad knowledge of various technical areas to foresee and rectify problems.

• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements.
• Provide ServiceNow functional and technical expertise.
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration.
• Execute internal testing (unit testing) and support UAT activities.
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required.
• Support transition to operations (hand off) to support teams.
• Provides and maintains technical documentation of design and changes.
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA).
• Participates in agile delivery meetings.
• Able to quickly understand application functionalities and process.
• Handle and fix production defects efficiently.
• Provide tracking and reporting of time and status on all work as required.
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track

Elantis gives you the opportunity to make a real impact in your work with clients and our internal team. We welcome you to apply today!

This job posting will remain open until a suitable candidate is found. Elantis will be screening applications as they are received.