ServiceNow Developer

Job Description

The nation's leading administrator of long term care insurance services is looking for YOU.This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

LTCG is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long term care databases.

The ServiceNow Developer will be responsible for configuring, administering and scripting the ServiceNow platform. Primary focus will be initially in the ITSM and ITOM modules. This role will work with LTCG IT Leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

• Configuration of the ServiceNow system, including creating workflows, business rules, UI actions/pages/policies, security (ACLs), etc.
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Uses scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Gathers specifications from the departments and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
• Serve as the primary point of contact for all operational support issues related to a ServiceNow instance used by multiple departments within the organization.
• Serve as Lead for providing ongoing production and end user support of the ServiceNow Platform and specific applications on the platform
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Follow established IT department procedures, such as change control and release management
• Work with IT managers to generate views and reports as needed
• Thorough understanding of ITIL/ITSM
• Monitor health, usage and overall compliance of the application

• Ability to work under pressure manage multiple priorities
• Excellent written, verbal, listening, communication interpersonal skills
• Able to identify resolve issues quickly
• The ability to work in an energetic and fast paced environment
• Goal-oriented attitude and demeanor to work through road blocks, motivate external concerns bring about resolution
• ITSM and ITOM Modules implementation experience

Requirements

Requirements:

• B.S. Computer Science or related field

• 8+ years of experience in the IT industry
• Three (3) years of directly related work experience within ServiceNow, preferably the ITSM and ITOM product suites.

• ServiceNow Discovery experience
• Strong customer service and interpersonal skills

• Certifications:
  • ServiceNow Certified Administrator
  • ITIL v3 Foundation

Knowledge, Skills, and Abilities:

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of Javascript, XML, HTML, and CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem-solving skills
• Ability to work on multiple overlapping projects
• Ability to work independently with minimal supervision